--- title: "Best Customer Support Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best Customer Support software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/customer-support-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best Customer Support Software for small business ## Top 10 products for small businesses, ranked by reviewer ratings We reviewed Customer Support software on Capterra for small businesses. After applying a 4.0/5 category-rating floor and a minimum of 25 category reviews, we selected 10 products and accounted for review volume in their order. With a 4.8/5 category rating from 72 category reviews, Gladly leads this list; Ease of Use scores 4.9/5. For a small team comparing software, we'd start with these 10 and build a shortlist around your needs. ### Ranked small business Customer Support products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [Gladly](https://www.capterra.com/p/156723/Gladly/) | 4.8 out of 5 (140 reviews) | 4.8 out of 5 (72 category reviews) | Highly rated for Ease of Use | Contact vendor | Included: AI Copilot, Chatbot, Email Management, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management; Not included: CRM, Generative AI, Inventory Management | | 2 | [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) | 4.7 out of 5 (590 reviews) | 4.8 out of 5 (121 category reviews) | Highly rated for Ease of Setup | $24.17 Flat Rate, Per Month | Included: AI Copilot, Chatbot, CRM, Email Management, Generative AI, Inventory Management, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management | | 3 | [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) | 4.7 out of 5 (259 reviews) | 4.8 out of 5 (42 category reviews) | Highly rated for Quality of Support | $25.00 Per User, Per Month | Included: AI Copilot, CRM, Email Management, Knowledge Base Management; Not included: Chatbot, Generative AI, Inventory Management, Queue Management, Service Level Agreement (SLA) Management | | 4 | [Mava](https://www.capterra.com/p/10016139/Mava/) | 4.8 out of 5 (31 reviews) | 4.8 out of 5 (26 category reviews) | Highly rated for Ease of Setup | $99.00 Flat Rate, Per Month | Included: AI Copilot, Chatbot, Email Management, Knowledge Base Management; Not included: CRM, Generative AI, Inventory Management, Queue Management, Service Level Agreement (SLA) Management | | 5 | [Hiver](https://www.capterra.com/p/142975/Hiver/) | 4.7 out of 5 (148 reviews) | 4.7 out of 5 (25 category reviews) | Highly rated for Quality of Support | $25.00 Per User, Per Month | Included: AI Copilot, Chatbot, Email Management, Generative AI, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management; Not included: CRM, Inventory Management | | 6 | [Wati](https://www.capterra.com/p/204314/WATI/) | 4.6 out of 5 (207 reviews) | 4.7 out of 5 (62 category reviews) | Highly rated for Ease of Use | $59.00 Flat Rate, Per Month | Included: AI Copilot, Chatbot, CRM; Not included: Email Management, Generative AI, Inventory Management, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management | | 7 | [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) | 4.5 out of 5 (850 reviews) | 4.6 out of 5 (28 category reviews) | Highly rated for Quality of Support | $45.00 Per User, Per Month | Included: AI Copilot, Chatbot, CRM, Email Management, Generative AI, Inventory Management, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management | | 8 | [Fin](https://www.capterra.com/p/10031266/Fin/) | 4.5 out of 5 (1,153 reviews) | 4.6 out of 5 (173 category reviews) | Highly rated for Functionality | $0.99 Usage Based, Per Month | Included: Service Level Agreement (SLA) Management; Not included: AI Copilot, Chatbot, CRM, Email Management, Generative AI, Inventory Management, Knowledge Base Management, Queue Management | | 9 | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) | 4.5 out of 5 (2,216 reviews) | 4.6 out of 5 (192 category reviews) | Highly rated for Functionality | $9.00 Per User, Per Month | Included: AI Copilot, Chatbot, CRM, Email Management, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management; Not included: Generative AI, Inventory Management | | 10 | [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) | 4.6 out of 5 (154 reviews) | 4.6 out of 5 (42 category reviews) | Highly rated for Value for Money | €49.00 Per Feature, Per Month | Included: AI Copilot, CRM, Email Management, Knowledge Base Management, Queue Management, Service Level Agreement (SLA) Management; Not included: Chatbot, Generative AI, Inventory Management | Category rating: Rating from reviewers who used each product as Customer Support software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [Gladly](https://www.capterra.com/p/156723/Gladly/) Overall rating: 4.8 out of 5 (140 reviews) Category rating: 4.8 out of 5 (72 category reviews) Key attribute: Highly rated for Ease of Use Starting price: Contact vendor Free trial: Not available Free version: Not available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Not included - Email Management: Included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Included - Queue Management: Included - Service Level Agreement (SLA) Management: Included --- ### 2. [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Overall rating: 4.7 out of 5 (590 reviews) Category rating: 4.8 out of 5 (121 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $24.17 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Included - Email Management: Included - Generative AI: Included - Inventory Management: Included - Knowledge Base Management: Included - Queue Management: Included - Service Level Agreement (SLA) Management: Included --- ### 3. [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Overall rating: 4.7 out of 5 (259 reviews) Category rating: 4.8 out of 5 (42 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $25.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - AI Copilot: Included - Chatbot: Not included - CRM: Included - Email Management: Included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Included - Queue Management: Not included - Service Level Agreement (SLA) Management: Not included --- ### 4. [Mava](https://www.capterra.com/p/10016139/Mava/) Overall rating: 4.8 out of 5 (31 reviews) Category rating: 4.8 out of 5 (26 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $99.00 Flat Rate, Per Month Free trial: Not available Free version: Available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Not included - Email Management: Included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Included - Queue Management: Not included - Service Level Agreement (SLA) Management: Not included --- ### 5. [Hiver](https://www.capterra.com/p/142975/Hiver/) Overall rating: 4.7 out of 5 (148 reviews) Category rating: 4.7 out of 5 (25 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $25.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Not included - Email Management: Included - Generative AI: Included - Inventory Management: Not included - Knowledge Base Management: Included - Queue Management: Included - Service Level Agreement (SLA) Management: Included --- ### 6. [Wati](https://www.capterra.com/p/204314/WATI/) Overall rating: 4.6 out of 5 (207 reviews) Category rating: 4.7 out of 5 (62 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $59.00 Flat Rate, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Included - Email Management: Not included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Not included - Queue Management: Not included - Service Level Agreement (SLA) Management: Not included --- ### 7. [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Overall rating: 4.5 out of 5 (850 reviews) Category rating: 4.6 out of 5 (28 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $45.00 Per User, Per Month Free trial: Not available Free version: Not available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Included - Email Management: Included - Generative AI: Included - Inventory Management: Included - Knowledge Base Management: Included - Queue Management: Included - Service Level Agreement (SLA) Management: Included #### Pros based on reviews - Intuitive and flexible interface - Comprehensive client management tools #### Cons based on reviews - Frequent slowdowns and downtime - Recurring bugs and system glitches --- ### 8. [Fin](https://www.capterra.com/p/10031266/Fin/) Overall rating: 4.5 out of 5 (1,153 reviews) Category rating: 4.6 out of 5 (173 category reviews) Key attribute: Highly rated for Functionality Starting price: $0.99 Usage Based, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - AI Copilot: Not included - Chatbot: Not included - CRM: Not included - Email Management: Not included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Not included - Queue Management: Not included - Service Level Agreement (SLA) Management: Included --- ### 9. [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Overall rating: 4.5 out of 5 (2,216 reviews) Category rating: 4.6 out of 5 (192 category reviews) Key attribute: Highly rated for Functionality Starting price: $9.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - AI Copilot: Included - Chatbot: Included - CRM: Included - Email Management: Included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Included - Queue Management: Included - Service Level Agreement (SLA) Management: Included #### Pros based on reviews - Integrated team collaboration tools - Comprehensive workflow automation features #### Cons based on reviews - Email integration limitations and glitches - Occasional slow performance issues --- ### 10. [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) Overall rating: 4.6 out of 5 (154 reviews) Category rating: 4.6 out of 5 (42 category reviews) Key attribute: Highly rated for Value for Money Starting price: €49.00 Per Feature, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - AI Copilot: Included - Chatbot: Not included - CRM: Included - Email Management: Included - Generative AI: Not included - Inventory Management: Not included - Knowledge Base Management: Included - Queue Management: Included - Service Level Agreement (SLA) Management: Included --- ## All customer support software for small businesses [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) AI customer support software that routes every ticket to the right team and opens it with full history. [Learn more about Text](https://www.capterra.com/p/10031687/Text/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management [4.1 (22)](https://www.capterra.com/p/155887/Natterbox/reviews/) Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. [Learn more about Natterbox](https://www.capterra.com/p/155887/Natterbox/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management 0.0 (0) AI-powered customer support with Zoona AI—automate tickets, resolve issues faster, and scale support operations. [Learn more about SparrowDesk](https://www.capterra.com/p/10033352/SparrowDesk/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.3 (12)](https://www.capterra.com/p/202805/Stonly/reviews/) Deliver instant, personalized customer support, where and when it’s needed with Stonly. [Learn more about Stonly](https://www.capterra.com/p/202805/Stonly/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management [4.4 (4116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management [4.5 (1153)](https://www.capterra.com/p/10031266/Fin/reviews/) Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel. [Learn more about Fin](https://www.capterra.com/p/10031266/Fin/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1729)](https://www.capterra.com/p/62194/LiveChat/reviews/) AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Customer Support features reviewers most value AI Copilot Chatbot CRM Email Management Generative AI Inventory Management Knowledge Base Management Queue Management Service Level Agreement (SLA) Management ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (359) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Chatbot CRM Customer Database Email Management Generative AI Inventory Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics Service Level Agreement (SLA) Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/) I'm looking for Customer Support Software that is: [Free](https://www.capterra.com/customer-support-software/s/free/)