# 2023 Capterra Shortlist for Customer Support | Capterra

> Discover the highest-rated & most popular Customer Support Software of 2023. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-support-software/shortlist

---

# 2023 Capterra Shortlist for Customer Support

-   [All Products](https://www.capterra.com/customer-support-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.

Overall Score

99/100

Popularity: 50/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134347/Intercom/)

## [Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1131)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers

Overall Score

95/100

Popularity: 48/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152997/BirdEye/)

## [Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (702)](https://www.capterra.com/p/152997/BirdEye/reviews/)[View all reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

[](https://www.capterra.com/p/152997/BirdEye/)

Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking.

Overall Score

93/100

Popularity: 44/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156723/Gladly/)

## [Gladly](https://www.capterra.com/p/156723/Gladly/)

[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)[View all reviews](https://www.capterra.com/p/156723/Gladly/reviews/)

[](https://www.capterra.com/p/156723/Gladly/)

A modern customer support platform that unifies conversations and boosts team efficiency with AI and automation—no tickets required.

Overall Score

89/100

Popularity: 39/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support.

Overall Score

89/100

Popularity: 39/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/168213/Textline/)

## [Textline](https://www.capterra.com/p/168213/Textline/)

[4.9 (168)](https://www.capterra.com/p/168213/Textline/reviews/)[View all reviews](https://www.capterra.com/p/168213/Textline/reviews/)

[](https://www.capterra.com/p/168213/Textline/)

Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication.

Overall Score

88/100

Popularity: 38/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

5.0

Features

4.7

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.

Overall Score

88/100

Popularity: 40/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136909/Help-Scout/)

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[4.6 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[](https://www.capterra.com/p/136909/Help-Scout/)

Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score

87/100

Popularity: 39/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.3

Value for Money

4.4

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$71.00Per Month

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/87908/TeamSupport/)

## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[View all reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[](https://www.capterra.com/p/87908/TeamSupport/)

Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

13/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.

Overall Score

79/100

Popularity: 30/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.

Overall Score

79/100

Popularity: 31/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/16499/Issuetrak/)

## [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)

[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/)[View all reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/)

[](https://www.capterra.com/p/16499/Issuetrak/)

Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial.

Overall Score

77/100

Popularity: 28/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.7

Features

4.4

Value for Money

4.6

Paid plans start at

$876.00Per Year

Free Trial

Free Version

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

## [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

[4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)[View all reviews](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

[](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp

Overall Score

76/100

Popularity: 27/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$17.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/197123/Helpwise/)

## [Helpwise](https://www.capterra.com/p/197123/Helpwise/)

[4.7 (27)](https://www.capterra.com/p/197123/Helpwise/reviews/)[View all reviews](https://www.capterra.com/p/197123/Helpwise/reviews/)

[](https://www.capterra.com/p/197123/Helpwise/)

Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels.

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.7

Value for Money

4.7

Paid plans start at

$12.00Per Month

Free Trial

Free Version

Category Features

9/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175471/Dashly/)

## [Dashly](https://www.capterra.com/p/175471/Dashly/)

[4.7 (47)](https://www.capterra.com/p/175471/Dashly/reviews/)[View all reviews](https://www.capterra.com/p/175471/Dashly/reviews/)

[](https://www.capterra.com/p/175471/Dashly/)

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.7

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

7/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

## [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

[4.4 (151)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/)

[](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.

Overall Score

72/100

Popularity: 24/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/130406/AGI-Self-Service/)

## [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)

[4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)[View all reviews](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

[](https://www.capterra.com/p/130406/AGI-Self-Service/)

Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.7

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164545/Chaport-Live-Chat/)

## [Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/)

[4.9 (63)](https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews/)[View all reviews](https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews/)

[](https://www.capterra.com/p/164545/Chaport-Live-Chat/)

Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.

Overall Score

71/100

Popularity: 22/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.6

Value for Money

4.8

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

7/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/101736/BlueCamroo/)

## [BlueCamroo](https://www.capterra.com/p/101736/BlueCamroo/)

[4.4 (28)](https://www.capterra.com/p/101736/BlueCamroo/reviews/)[View all reviews](https://www.capterra.com/p/101736/BlueCamroo/reviews/)

[](https://www.capterra.com/p/101736/BlueCamroo/)

Web-based lead management, CRM, project management, time tracking, billing, and support ticketing.

Overall Score

70/100

Popularity: 23/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.2

Features

4.0

Value for Money

4.5

Paid plans start at

$5.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/196490/Froged/)

## [Froged](https://www.capterra.com/p/196490/Froged/)

[4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/)[View all reviews](https://www.capterra.com/p/196490/Froged/reviews/)

[](https://www.capterra.com/p/196490/Froged/)

FROGED's Platform will help you increase MRR & reduce churn through proactive onboarding, support & engagement tools.

Overall Score

69/100

Popularity: 21/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/238111/ThriveDesk/)

## [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)

[4.7 (37)](https://www.capterra.com/p/238111/ThriveDesk/reviews/)[View all reviews](https://www.capterra.com/p/238111/ThriveDesk/reviews/)

[](https://www.capterra.com/p/238111/ThriveDesk/)

Connect with customers and resolve their issues through ticket and feedback management.

Overall Score

67/100

Popularity: 18/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/155934/Supportbench/)

## [Supportbench](https://www.capterra.com/p/155934/Supportbench/)

[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)[View all reviews](https://www.capterra.com/p/155934/Supportbench/reviews/)

[](https://www.capterra.com/p/155934/Supportbench/)

Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.

Overall Score

66/100

Popularity: 16/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.9

Features

4.7

Value for Money

4.8

Paid plans start at

$32.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187541/Tiledesk/)

## [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)[View all reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[](https://www.capterra.com/p/187541/Tiledesk/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.

Overall Score

64/100

Popularity: 16/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.4

Value for Money

4.6

Paid plans start at

€49.00Per Month

Free Trial

Free Version

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/149894/Efficy-CRM/)

## [Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

[4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/)[View all reviews](https://www.capterra.com/p/149894/Efficy-CRM/reviews/)

[](https://www.capterra.com/p/149894/Efficy-CRM/)

Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.

Overall Score

52/100

Popularity: 8/50

Ratings: 44/50

Review Breakdown

Ease of Use

3.9

Customer Service

3.8

Features

3.9

Value for Money

4.0

Paid plans start at

€49.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Support Software](https://www.capterra.com/customer-support-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:April 28, 2023