Help Desk Migration vs ScaleGrid

Starting Price

Not provided by vendor

$9.00/month

Best For

From startups to Fortune 500 companies, over 20,000 customers trust Help Desk Migrations.

ScaleGrid DBaaS is perfect for any size business, ranging from small to enterprise. Check out our Enterprise plan for on-premise deployments, and Startup Program for 90% off BYOC plans for 12 months.

Rating


4.9 / 5
(54)
Read All Reviews

4.7 / 5
(44)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.8 / 5


  • "We needed to migrate from DESK.com to FRESHDESK. I could have asked for a more intuitive, informative, and easy to use product."

  • "The wizard was simple and straightforward to use, support response before and during was prompt."


4.7 / 5


  • "ScaleGrid has been incredibly easy to use and setup."

  • "Easy to setup and administer. Has support for multiple clouds, and Azure in particular which is difficult to find among competitors."

Customer Support


5 / 5


  • "I am a satisfied customer and I will recommend their services to others looking to switch helpdesk."

  • "Our company was introduced to the Help Desk Migration team for a migration from Desk to Freshdesk. We had a very large database to migrate over."


4.7 / 5


  • "The support team is also very responsive. You can use your own AWS account (BYOC)."

  • "Fast and friendly customer service - well above average for sure."

Features & Functionality


4.8 / 5


  • "Fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity."

  • "Ease of use, price, functionality, and their support team was very quick to respond."


4.5 / 5


  • "Having been using Scalegrid for a few weeks, I am quite satisfied with the overall experience."

  • "BYOC, easy accessible GUI, Reports to filter out slow and un-indexed queries. Built in alert rules are more than enough to notify any issues."

Value for Money


4.8 / 5



4.6 / 5


Product Features

  • close Access Controls/Permissions
  • close Backup and Recovery
  • check Data Migration
  • check Data Replication
  • check Database Conversion
  • close Mobile Access
  • close Multiple Programming Languages Supported
  • close NOSQL
  • close Performance Analysis
  • close Relational
  • close Virtualization
  • check Access Controls/Permissions
  • check Backup and Recovery
  • check Data Migration
  • check Data Replication
  • check Database Conversion
  • close Mobile Access
  • check Multiple Programming Languages Supported
  • check NOSQL
  • check Performance Analysis
  • check Relational
  • check Virtualization

Screenshots

View 3 screenshots 153599 thumb
View 5 screenshots 120893 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Help Desk Migration vs ScaleGrid

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