Confluence vs Shelf

Starting Price

$10.00/month/user

$99.00/month

Best For

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Shelf is for Contact Centers and Help Desks looking to bring their knowledge management into the cloud or upgrade to the next generation of AI enabled KM

Rating


4.4 / 5
(1494)
Read All Reviews

4.9 / 5
(45)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.1 / 5


  • "I love the layout, ease of use, and honestly just the overall product. I love that multiple users can input information."

  • "Its an amazing application , Enterprise of its own user friendly and amazing user experience."


4.9 / 5


  • "User Friendly with Great Features and Functionality."

  • "High level organizational capabilities, easy to use & attractive interface, the Web Clipper."

Customer Support


4.3 / 5


  • "It is easy to use and good at providing best services. I also mention that its customer support is efficient and responsive."

  • "It's rather simple to set up and install. The support staff are rather friendly to work with when needed."


5 / 5


Features & Functionality


4.3 / 5


  • "The user interface is among the best, excellent in fact - its smooth, quick and the auto save feature works seamlessly."

  • "Great software, easy interface, great for website use, really gave me helpful information to help author platforms."


4.6 / 5


  • "UX is seamless, so easy to use and really well thought add. They are constantly adding new features which is great."

  • "Excellent user experience for an unfinished product. I look forward to seeing future updates."

Value for Money


4.2 / 5


  • "The plugin is handy and are what makes it really rich although the cost of the plugins can start to add up if they are used they are good value."

  • "Absolutely amazing value for money and extremely versatile."


4.8 / 5


Product Features

  • check Collaboration Tools
  • close Compliance Tracking
  • check Document Archiving
  • check Document Assembly
  • check Document Indexing
  • check Document Retention
  • close Electronic Signature
  • close File Recovery
  • close File Type Conversion
  • close Offline Access
  • close Optical Character Recognition
  • check Version Control
  • check Collaboration Tools
  • close Compliance Tracking
  • check Document Archiving
  • close Document Assembly
  • check Document Indexing
  • check Document Retention
  • close Electronic Signature
  • close File Recovery
  • check File Type Conversion
  • close Offline Access
  • check Optical Character Recognition
  • check Version Control

Screenshots

View 5 screenshots 48964 thumb
View 5 screenshots 87280 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Confluence vs Shelf

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