Coolfront vs SuccessWare21

Starting Price

Not provided by vendor Not provided by vendor

Best For

HVAC, Plumbing, & Electrical Contractors moving to app-based work order management. Includes a thorough flat-rate pricing database of over 30,000 repairs but supports any pricing model.

SuccessWare21 is focused on companies in the residential HVAC, Plumbing and Electrical businesses with anywhere from 5 to over 100 technicians.

Ideal number of Users

1 - 499

2 - 499

Rating


4.3 / 5
(453)
Read All Reviews

4 / 5
(69)
Read All Reviews

Ease of Use


4.2 / 5


  • "I like that it is fast and user friendly, easy to use. I also like that when there is an issue it is easily fixed most of the time."

  • "The fact that you can search for different fixes in the field is very user friendly. Our techs love the product."


3.4 / 5


  • "The look is a bit outdated. It's difficult for new people to learn."

  • "I like the fact that it is very user friendly."

Customer Support


4.4 / 5


  • "The ease and speed of working a take off is great. That coupled with the awesome customer service makes this program well worth the money."

  • "EASY TO LEARN, TECH SUPPORT WAS HELPFUL. HELPS PUT PRICING IN THERE."


4.3 / 5


Features & Functionality


3.9 / 5


  • "We have seen better profits on repairs with the flat rate program. Am quite satisfied overall with only a few things that could be more useful."

  • "Great for start up companies. Love the flatmate pricing thats built in."


3.7 / 5


  • "It's very useful for dispatching and building a database. You can store on your own onsite servers or in the clouds."

  • "Finding out what equipment was installed when customers want to replace their systems."

Value for Money


4.3 / 5


  • "They have great pricing and fantastic customer support. I recommend them to everyone and anyone with a small service business."

  • "It is nice to have the pricing in front of customers before repairs. Customers also appreciate that."


3.9 / 5


  • "If we could do it over again, I would have paid the additional money to have someone from SW21 come out and help us set up everything."

  • "Compared to the bare-bones program we used previously, this has allowed us to streamline our office tasks and stay on top of job cost."

Product Features

  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • For Commercial and/or Industrial Electrical Contractors
  • Mobile Access
  • Quotes/Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • For Commercial and/or Industrial Electrical Contractors
  • Mobile Access
  • Quotes/Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management

Screenshots

View 5 screenshots 158428 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Coolfront vs SuccessWare21

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