Keap (formerly Infusionsoft) vs Blackbaud Luminate Online

Starting Price

$79.00/month

Not provided by vendor

Best For

Software designed specifically for small businesses, Keap intelligently helps you get your daily work done.

The average nonprofit organization using Luminate Online is mid-to-large size and has a focus in online fundraising.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.1 / 5
(1050)
Read All Reviews

3.7 / 5
(25)
Read All Reviews

Ease of Use


3.5 / 5


  • "I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder."

  • "They have some good features, their UX, and their UI is so great it is very very easy to use, and their support is really really good."


3.3 / 5


  • "Limited number of custom fields available. Clunky interface that's difficult to train new employees on."

  • "The look of the finished product is incredibly professional. The software is also easy to use after you spend time learning it."

Customer Support


4.1 / 5


  • "Great service- customer support is really fantastic and I appreciate the anytime chat feature and being able to call in as well."

  • "Great features, always improving functionality, and terrific customer support."


4 / 5


Features & Functionality


4.1 / 5


  • "Things are categorized in an easy to follow manner and the interface is awesome. I have worked with ICOMS before and this is beyond better."

  • "Best suited for tech-savy types. If you are not that familiar/comfortable with computers, CRMs this may not be the best choice for you."


3.6 / 5


  • "As an all-in-one tool, there were some built-in easy personalizations and a universal login."

  • "It allows us to create online fundraising sites when you have little knowledge of website design."

Value for Money


3.8 / 5


  • "Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered."

  • "One of the best values for your money in the CRM market. Not as robust as an enterprise CRM, but a fraction the price."


2.9 / 5


Product Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor

Screenshots

View 3 screenshots 142737 thumb
View 3 screenshots 118291 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Keap (formerly Infusionsoft) vs Blackbaud Luminate Online

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Blackbaud Luminate Online vs Keap (formerly Infusionsoft)