Traction Guest vs mHelpDesk

Starting Price

$95.00/month

$169.00/month

Best For

Dynamic organizations that require a secure, efficient and highly customizable host/visitor experience that meet compliance requirements at multiple locations around the world.

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Rating


4.8 / 5
(108)
Read All Reviews

4.3 / 5
(785)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.8 / 5


  • "Clients are very impressed with the ease of use and digital check in and signature capture."

  • "Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface."


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."

Customer Support


5 / 5


  • "Traction Guest is super user friendly, both on the backend & the front interface. The customer service is great."

  • "Complicated programs like this would not be feasible for an organization like ours without dedicated customer support."


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."

Features & Functionality


4.6 / 5


  • "Ease of setup and management, with excellent support. Great customization settings allowing your visitors to experience signing into your brand."

  • "Love that you get an email and a text when someone arrives. The UI is easy and straight forward."


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."

Value for Money


4.7 / 5



3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."

Product Features

  • check Commercial Properties
  • close Equipment Management
  • close Facility Scheduling
  • close Fixed Asset Management
  • close For Schools
  • close Incident Management
  • close Inspection Management
  • close Inventory Control
  • check Preventive Maintenance
  • close Residential Properties
  • close Room Scheduling
  • close Space Management
  • close Vendor Management
  • check Visitor Management
  • close Work Order Management
  • check Commercial Properties
  • check Equipment Management
  • check Facility Scheduling
  • check Fixed Asset Management
  • check For Schools
  • check Incident Management
  • check Inspection Management
  • check Inventory Control
  • check Preventive Maintenance
  • check Residential Properties
  • close Room Scheduling
  • close Space Management
  • check Vendor Management
  • check Visitor Management
  • check Work Order Management

Screenshots

View 5 screenshots 200680 thumb
View 5 screenshots 100329 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Traction Guest vs mHelpDesk

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