FieldEdge vs Verizon Connect

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

FieldEdge provides field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for HVAC and plumbing contractors for 35+ years.

Small to mid-sized business with fleet sizes of 5 or more vehicles.

Ideal number of Users

1 - 499

2 - 1000+

Rating


4.3 / 5
(239)
Read All Reviews

3.4 / 5
(479)
Read All Reviews

Ease of Use


4.3 / 5


  • "I like the mobile app features and ease of use. I like that it seamlessly syncs to Quickbooks."

  • "The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side."


3.6 / 5


  • "After having the system for 2 years certain things I had I no longer have and the transponders have begun failing and its been difficult to get back up and working properly."

  • "I love the ease of use and the ability to set up reports that relate to my business."

Customer Support


4.6 / 5


  • "We love the ability to have the Techs invoice and collect right in the field. The chat support has been great they are always willing to help and get back quickly."

  • "Great customer support, they are always enhancing the software, very reliable."


3 / 5


  • "The customer service is simply awful. As soon as it became Verizon I have had two people so rude to when asked to move trackers from a unit that is stolen or totaled or putting them on hold."

  • "We have been with Verizon Connect Reveal for almost 3 years and we are pleased with the customer service representatives because they are responsive and helpful."

Features & Functionality


4.1 / 5


  • "You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers."

  • "We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field."


3.4 / 5


  • "Failure to reasonably repair faulty equipment in a timely manner. Verizon is not willing to compromise nor apologize for the lack of help to resolve the problem."

  • "The software is very user friendly and easy to navigate. The data provided is useful in helping identify poor driving habits which has equated to better ratings on our insurance."

Value for Money


4.2 / 5


  • "I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking. This has made us more aware of our cost, and better for our customers."

  • "The cost for our customers, and the true cost for the company was the first thing I realized, and it has helped completely. Being able to run the different reports has been a huge help."


3 / 5


  • "Customer Service is difficult, lots of wasted time, and frequently changes direct costomer rep. The company is very compartmentalized so they can;t speak to each department and make more work for me."

  • "Their customer service, the products and features and the overall price are great. Honestly after reviewing 3 or 4 competitors this is the best option."

Product Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Screenshots

View 5 screenshots 149220 thumb
View 4 screenshots 109439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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FieldEdge vs Verizon Connect

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