Freshdesk vs ServiceBench

Starting Price

$15.00/month/user

$119.00/month

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Major appliances, consumer electronics, commercial food equipment, HVAC, plumbing, electrical, most residential home services

Ideal number of Users

2 - 999

1 - 999

Rating


4.5 / 5
(2160)
Read All Reviews

3.9 / 5
(31)
Read All Reviews

Ease of Use


4.5 / 5


  • "My overall experience with Freshdesk is amazing, it is very easy to use and very effective Customer support software, I am using it daily and Handling all the manpower who is handling this tool."

  • "In general, the system it's straightforward to set up and very friendly to use. The support's team is always very helpful."


3.7 / 5


  • "Communication with Sears, one of the main providers we work with is difficult."

  • "It is easy to use, user friendly. Above all no excess time to notify client of estimate or invoice."

Customer Support


4.6 / 5


  • "The tracking of tickets, great filters, a very nice, functional product for our help desk."

  • "The highlight is the customer support. Ve had to reach them on a couple of occasions and had consistently good experiences."


3.7 / 5


Features & Functionality


4.3 / 5


  • "Freshdesk support has always been quick and helpful if we've ever experienced issues, and our account manager is always responsive and super helpful."

  • "I enjoy the easy and clean layout of the software. Features such as "add note", "insert solution" and "canned response" are help and easy to navigate."


3.6 / 5


Value for Money


4.4 / 5


  • "What I like about Freshdesk is basically it has all the important aspects for helping costumer support, I guess that's all."

  • "Don't think it is worth investing in this kind of software, there are better options out there."


3.9 / 5


Product Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Screenshots

View 5 screenshots 206246 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs ServiceBench

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