Freshdesk vs bdfieldforce

Starting Price

$15.00/month/user

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Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

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Ideal number of Users

2 - 999

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Rating


4.5 / 5
(2160)
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Ease of Use


4.5 / 5


  • "My overall experience with Freshdesk is amazing, it is very easy to use and very effective Customer support software, I am using it daily and Handling all the manpower who is handling this tool."

  • "In general, the system it's straightforward to set up and very friendly to use. The support's team is always very helpful."



Customer Support


4.6 / 5


  • "The tracking of tickets, great filters, a very nice, functional product for our help desk."

  • "The highlight is the customer support. Ve had to reach them on a couple of occasions and had consistently good experiences."



Features & Functionality


4.3 / 5


  • "Freshdesk support has always been quick and helpful if we've ever experienced issues, and our account manager is always responsive and super helpful."

  • "I enjoy the easy and clean layout of the software. Features such as "add note", "insert solution" and "canned response" are help and easy to navigate."



Value for Money


4.4 / 5


  • "What I like about Freshdesk is basically it has all the important aspects for helping costumer support, I guess that's all."

  • "Don't think it is worth investing in this kind of software, there are better options out there."



Product Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
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Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
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