Salesforce Field Service vs Service Fusion

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Salesforce Field Service

Starting from
$ 50/Month
Pricing Model:Per User
  • Free Trial
  • Free Version
SEE ALL PRICING

Service Fusion

Starting from
$ 195/Month
Pricing Model:Flat Rate
  • Free Trial
  • Free Version
SEE ALL PRICING
Salesforce Field Service
1-1000+ users

Businesses in need of service-as-a-software solution for field services.

Service Fusion
2-200 users

We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.

Salesforce Field Service
Service Fusion
A live, interactive dashboard makes it simple to customize features to your field management needs. View, track and enhance customer experience, crew movements and billing processes to streamline your services.
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
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Routing
207
important
Online Time Clock
388
important

Salesforce Field Service

20/20
  • Routing
  • Online Time Clock
  • Dispatch Management
  • Service History
  • Customizable Forms
  • Contract/License Management
  • Alerts/Notifications
  • Payment Collection in the Field
  • Electronic Signature
  • Work Order Management
  • Quotes/Estimates
  • Scheduling
  • Billing & Invoicing
  • Inventory Management
  • Activity Tracking
  • Maintenance Scheduling
  • Contact Database
  • Mobile Access
  • GPS
  • Calendar Management
See All features
Hide Field Service Management Software Features -

Service Fusion

20/20
Show Field Service Management Software Features +
Salesforce Field Service
  • User Satisfaction
    4.2(22)
  • Ease of Use
    4.0
  • Customer Service
    4.1
  • Features
    4.3
  • Value for Money
    4.0
Likelihood to Recommend
79%
Read All Reviews
Service Fusion
Highest Rated
  • User Satisfaction
    4.3(198)
  • Ease of Use
    4.3
  • Customer Service
    4.2
  • Features
    4.0
  • Value for Money
    4.2
Likelihood to Recommend
78%
Read All Reviews

Salesforce Field Service

Pro

"I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also."

Kesani Venkanna swamy

Jul 03, 2021

Pro

"With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel."

McCusker Scott

Jun 05, 2020

Con

"We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product."

Ashley Jerry

Sep 08, 2020

Con

"The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen."

McCusker Scott

Jun 05, 2020

Read All Reviews

Service Fusion

Pro

"I liked the ease and training they offered on the app and website. They were able to compile all my client info and add it into the system which was very helpful."

Jaegers Heidi

Aug 25, 2020

Pro

"I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work."

Grose Makenzie

Sep 30, 2019

Con

"The product is in desperate need of being rewritten - not patched."

White KW

Mar 16, 2021

Con

"We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services."

Lavi Payam

Feb 24, 2021

Read All Reviews
Salesforce Field Service
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Service Fusion
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Field Service
FieldServio logo
FieldServio
By FieldServio
4.5(31)
Service Fusion logo
Service Fusion
By Service Fusion
4.3(198)
Skimmer logo
Skimmer
By Skimmer
5.0(149)
VIEW ALL
Service Fusion
BuildOps logo
BuildOps
By BuildOps
4.6(111)
Jobber logo
Jobber
By Jobber Software
4.5(751)
BigChange logo
BigChange
By BigChange
4.5(269)
VIEW ALL
Salesforce Field Service
  • By Salesforce
  • Located in UNITED STATES OF AMERICA
  • Founded in 2003
Service Fusion
  • By Service Fusion
  • Located in UNITED STATES OF AMERICA
  • Founded in 2014
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