Astea Alliance vs mHelpDesk vs Oracle Field Service

Awards

Rating


4 / 5
(26)


4.5 / 5
(756)


5 / 5
(4)

Starting Price

Not provided by vendor

$169.00/month

Not provided by vendor

Best For

Designed for service organizations with 50+ technicians that need a comprehensive solution that supports the entire service lifecycle to drive exceptional customer service, higher profit and growth.

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Oracle Field Service, part of the Oracle E-Business Suite, is designed to provide various types of businesses a centralized view and control of field activities.

Ideal number of Users

50 - 1000+

2 - 1000+

Not provided by vendor

Ease of Use


3.5 / 5

4.5 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

3 / 5

Features & Functionality


4 / 5

4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

3 / 5

Product Features

  • check Billing & Invoicing
  • check Contact Database
  • check Contract Management
  • check Dispatching
  • check Electronic Signature
  • check Inventory Management
  • check Mobile Access
  • check Payment Collection in the Field
  • check Quotes/Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Time Clock
  • check Work Order Management
  • check Billing & Invoicing
  • check Contact Database
  • check Contract Management
  • check Dispatching
  • check Electronic Signature
  • check Inventory Management
  • check Mobile Access
  • check Payment Collection in the Field
  • check Quotes/Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Time Clock
  • check Work Order Management
  • check Billing & Invoicing
  • check Contact Database
  • close Contract Management
  • check Dispatching
  • check Electronic Signature
  • check Inventory Management
  • check Mobile Access
  • close Payment Collection in the Field
  • close Quotes/Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Time Clock
  • check Work Order Management

Screenshots

View 5 screenshots 100374 thumb
View 5 screenshots 100329 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Astea Alliance vs mHelpDesk vs Oracle Field Service

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share Share Your Comparison of Oracle Field Service vs mHelpDesk vs Astea Alliance