Field Service Lightning vs Fergus

Awards

Starting Price

$75.00/month

$28.90/month/user

Best For

Businesses in need of service-as-a-software solution for field services.

Fergus helps growing trades businesses become more successful. It is specialised job management software that provides owners with greater visibility and more control of all aspects of their business.

Product Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Ideal number of Users

1 - 1000+

1 - 49

Rating


4.4 / 5
(457)
Read All Reviews

4.7 / 5
(133)
Read All Reviews

Ease of Use


4 / 5


  • "It provides a smooth work flow and I love and it is highly customizable. I like the ease of use and ease to follow when you are a first time user."

  • "Creating and closing cases was simple with also messages on errors to correct them. Personally like it since i got very comfortable since its user friendly."


4.5 / 5


  • "Very user friendly and ability to provide accurate progress reporting on multiple projects."

  • "So easy to use Great Dashboard/overview setup always know exactly were every job is at. Really looking forward to using this software as my business expands."

Customer Support


4.2 / 5


  • "We've also started using Pardot and love how streamlined it is for all of our communications needs. Salesforce Communities has allowed for an excellent online community for our constituents."

  • "Robust salesforce automation tool with mobile capabilities and strong partner community."


4.6 / 5


  • "We would never look back and have gained so much from Fergus, the customer support is fantastic. We would happily recommend this software to anyone."

  • "Very easy to use great training and customer care from the team."

Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "We use Salesforce for our Client Services Teams and Sales side of the house. It's a very robust and powerful system with lots of options for customization."


4.3 / 5


  • "It is user friendly and there is continuous work to improve the user experience. It has an easy to read format and uses commonsense."

  • "Staff reply relatively quickly to any queries and seem happy to help. System seems to constantly grow, many new features since we first signed up."

Value for Money


4.1 / 5


  • "Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time."

  • "Good price for functionalities included; perfect for small companies. Installation is a breeze."


4.5 / 5


  • "Great for the small growing business to help monitor and maintain costs."

  • "I like that is allows users to price and create requests off of customers needs/wants."

Screenshots

View 5 screenshots 217599 thumb
View 5 screenshots 175485 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Field Service Lightning vs Fergus

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Fergus vs Field Service Lightning