Fantasy FSM Football Draft Infographic
This infographic showcases data from Capterra's Top 20 Most User-Friendly Field Service Management Software usability tests. We evaluated systems based on the time and number of clicks it took to complete a set of standard tasks, user experience (SUS) scores, customer reviews, and training materials offered by the company. All solutions were tested twice by each member of Capterra's Software Lab team, to understand how the solutions improve with training, much like how football players develop and improve throughout the season. For trial 1, we tested tasks blindly to measure intuitiveness of the system. For trial 2, we evaluated a systems' training materials and then complete the same set of tasks to measure ease of use after formal training.
Below, we've shown how different combinations of the above metrics relate to the states of different positions on a football team.
Published by Rachel Wille on October 21, 2016