mHelpDesk vs SambaSaaS

Starting Price

$169.00/month

$19.00/year

Best For

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

SambaSaaS is used by organizations of all sizes, whether B2B or ecommerce, as well as distributed organizations like franchising brands. SambaSaaS is also private-labeled by leading media brands.

Product Features

  • Automatic Re-ordering
  • Commission Management
  • Construction Tracker
  • Franchise Intranet
  • Job Scheduling
  • Online Store
  • Website Manager
  • Automatic Re-ordering
  • Commission Management
  • Construction Tracker
  • Franchise Intranet
  • Job Scheduling
  • Online Store
  • Website Manager

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.3 / 5
(787)
Read All Reviews

4.8 / 5
(6)
Read All Reviews

Ease of Use


4.3 / 5


  • "It's ease of use is great for our staff. Customer support is great to work with, helpful and very knowledgeable."

  • "I love how helpful everyone has been right from the selection process through the implementation process and the helpdesk. Product is customizable and user friendly."


4.5 / 5


Customer Support


4.4 / 5


  • "Overall I would recommend this to most people in search of a CRM. There are a lot out there, but I cannot imagine the customer service is as good."

  • "The people at mHelpdesk over promise and the software under delivers. Support is a joke as they will do more to get you to go away than they will to fix the issue."


4.8 / 5


Features & Functionality


4 / 5


  • "The reason why we went forward into buying this is because of it's simplicity and how helpful it's been. I had previously used one on another company and loved it so went ahead and got it for ours."

  • "Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service."


4.5 / 5


Value for Money


3.9 / 5


  • "Then when I told them I wanted to cancel because the bill was far more than I wanted to pay, they said that they do not give refunds."

  • "It's super easy and cost-efficient, they offer a lot of features but still manage to keep it very simple its the best bang for your buck."


5 / 5


Screenshots

View 5 screenshots 100329 thumb
View 5 screenshots 108773 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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