Capterra Glossary
Business Process Automation (BPA)
BPA is the automation of advanced business processes and functions. Companies can automate manual tasks, improve productivity, engagement, customer service, and other responsibilities. BPA allows managers to trigger workflows automatically, often without scripting. This method, therefore, can reduce manual labor and cut costs across an organization.
What Small and Midsize Businesses Need to Know About Business Process Automation (BPA)
SMBs might use BPA to automate contract negotiations, employee onboarding, communication with customers, clients, and partners, financial management, as well as social media management and other marketing tasks.