Capterra Glossary
Call Detail Record (CDR)
Call detail records (CDRs) capture information from calls made over a telephone network. This information includes the name and number of the person who made the call, the date and time the person called, and the call duration. CDRs also capture usage and diagnostic information from calls, such as the reason someone terminated a call and features used in a call.
What Small and Midsize Businesses Need to Know About Call Detail Record (CDR)
Small businesses can collect CDRs for performance, capacity, diagnostic, and usage reports. With this wealth of call information, companies can discover interesting call trends and patterns that might impact their business, such as the number of calls originating from international customers compared to domestic ones.