Capterra Glossary
Communications Platform as a Service (CPaaS)
Communications Platform as a Services (CPaaS) refers to a cloud-based platform that allows developers and programmers to develop communications software. CPaaS services can then be accessed by customers, such as small businesses, who can use these tools. Common examples of CPaaS include voice calls, call routing, social media messaging, and more.
What Small and Midsize Businesses Need to Know About Communications Platform as a Service (CPaaS)
There is no question that any modern small business will interact with CPaaS services regularly. Although it is most common for an SMB to use a service already created for another user, it is not uncommon for a small business to commission a developer to create their own customized CPaaS service.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy