Capterra Glossary
Customer Premises Equipment (CPE)
CPE refers to any telecommunications device that physically stays with the customer for use instead of the service provider. Examples of common customer premises equipment include telephone handsets, cable TV boxes, and DSL routers. In most cases, these devices are rented from the service provider, and they will be serviced or replaced in the event of a problem. Their functionality is directly tied to the service and if the service is discontinued, a company will be directed to return them and will receive new CPE that is compatible with their new service provider.
What Small and Midsize Businesses Need to Know About Customer Premises Equipment (CPE)
Not all businesses are required to use customer premises equipment by their service provider. If a small-business owner prefers to use their own equipment, they can speak to the service provider to ensure that the equipment is compatible and will not result in limited functionality.