Capterra Glossary
Enterprise Content Management (ECM)
Enterprise content management (ECM) manages content for businesses by creating, storing, distributing and archiving unstructured content in a centralized digital system. This content can include emails, reports, medical images, office document, and scanned documents. ECM also analyzes how organizations use their content so that they can ensure delivery of relevant content to the right employees at the right time.
What Small and Midsize Businesses Need to Know About Enterprise Content Management (ECM)
SMBs who lack the sufficient storage space or staff to manage their documents may benefit from ECM. Digitizing documents is a key ECM benefit, especially for organizations who require data security to keep their content safe. This also makes it easier to comply with data governance legislation such as GDPR and HIPAA. Another added benefit is the ability to automate tasks, making it easier for organizations to allocate their resources accordingly.