Capterra Glossary
Fuzzy logic in various disciplines such as engineering or computing is a model used to deal with approximate or imprecise information. For instance, artificial intelligence strives to mimic the way humans think, which is non-binary. Most reasoning is not a yes or no proposition. It is based on several variables, including human preferences.
Fuzzy logic is used to determine the settings on washing machines, cars and even satellites. In business, absolutes do not exist, so fuzzy logic is used to determine the best production methods and customer service strategies. SMBs use fuzzy logic in every aspect of their operations since management makes decisions based on experience and educated predictions about their products' performance.