Capterra Glossary
Hardware And Software Maintenance Services
Hardware and software maintenance services refer to a series of processes that test hardware, update operating systems and applications, and perform troubleshooting tactics in the event of bugs or subpar performance. These services can be performed in-house by a member of the IT team. However, many companies opt to outsource these services to experts familiar with the hardware and software that the organization uses. In these cases, companies can choose ongoing, regular contracts with service providers or an incident-based subscription that focuses more on troubleshooting when problems occur with the hardware or software systems.
What Small and Midsize Businesses Need to Know About Hardware And Software Maintenance Services
When hardware or software does not receive regular updates or performance checks, it is more prone to problems. Severely outdated hardware or software can significantly impact the security and performance of systems and can lead to downtime for SMBs. While many SMBs rely on an IT employee to perform these tasks, they can benefit from outsourcing preventative maintenance and remedial services. Typically, these services providers are highly knowledgeable on specific hardware or software, which results in less downtime, better network security, and an overall more effective system.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy