Capterra Glossary
IT Services
IT services is an umbrella term for any application of a company’s technological and computing expertise to enable day-to-day business operations. Unlike IT products (think concrete, tangible assets such as software applications or hardware), IT services focus on outcomes that can be measured with selected metrics. These KPIs (key performance indicators) may include higher revenue or improved customer acquisition rates. Companies that offer IT services work with clients to create, manage, and improve their business processes through the use of information technology. IT services vary widely, from hardware and software installation to cloud computing and cybersecurity. ITSM (IT service management) is the field concerned with implementing, delivering and managing IT services.
What Small and Midsize Businesses Need to Know About IT Services
The rise of IT services providers has enabled modern digital transformation, giving businesses of all sizes and industries access to cutting-edge tools and technologies. In today’s constantly shifting business landscape, developing your IT services capabilities—whether in-house or outsourced—is essential.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy