Capterra Glossary
IT Service Management (ITSM) Tools
ITSM tools let SMBs manage their IT services. These tools simplify many of the tasks of IT such as:
Preventing cybercriminals from stealing data
Reducing downtime
Improving customer service
Ensuring employees use IT technologies correctly
Boosting productivity
Different ITSM tools come with different features. However, all of these tools improve how IT teams manage activities in their organization.
Infrastructure and operations (I&O) managers, IT service teams, and other professionals might use ITSM tools to improve:
Customer service
Quality of service
Compliance with data protection laws
What Small and Midsize Businesses Need to Know About IT Service Management (ITSM) Tools
SMBs use this technology to make their IT operations more effective. Unlike some larger corporations, these organizations might not survive if their systems are out of action for long periods or hackers steal their customer data.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy