Capterra Glossary
Natural-Language Processing (NLP)
Natural language processing (NLP) is an artificial intelligence technology that enables computers to understand human language. Computers do so by analyzing text and extracting meaning from it to perform tasks such as translating languages and understanding questions posed in natural language.
What Small and Midsize Businesses Need to Know About Natural-Language Processing (NLP)
SMBs can use NLP for various purposes. For instance, marketers can use it for text-to-speech translations to create localized content for different countries. Customer service agents can use it to automatically transcribe customer support chats to be analyzed for trends or insights. NLP can also automate specific processes such as email responses or chatbot interactions. Using this technology, SMBs can save time and money by automating tasks that would otherwise require human interaction. It's an essential tool for companies looking to improve their customer service operations.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy