Capterra Glossary
Operations Services
Operations services handle the transfer of all or part of the day-to-day system management responsibility for a business's IT infrastructure. IT infrastructure includes a host (i.e., data center), client (i.e., desktop), and connectivity (i.e., network services and operations). Operations services might also transfer technology ownership or personnel to an outside vendor.
What Small and Midsize Businesses Need to Know About Operations Services
SMBs without adequate in-house IT staff or on-site technology benefit from the use of operations services to expand technology capabilities, enhance cybersecurity, and minimize costs.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy