Capterra Glossary
Operations Support System
An operations support system (OSS), or operational support system, is the information technology (IT) for running a communications network. Telecommunication service providers use an OSS, a computer system, to manage their telephone networks. An OSS includes many highly technical network management processes, IT tools, applications, software, and hardware, which design, manage, and monitor large communications networks.
What Small and Midsize Businesses Need to Know About Operations Support System
An OSS is a necessity for all communication service providers. It is mainly used to support network processes, maintain network inventory, configure network components, and provision services. OSS also manages faults and performance, customer activations, and network security.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy