Capterra Glossary
Presence
Presence is the online indicator of whether or not a person is available for communication at any given time. It might be displayed in a green or red color to show whether they're online now, away from their desk briefly (so you could still send messages), or unavailable.
What Small and Midsize Businesses Need to Know About Presence
This feature helps SMBs make sure their employees are always reachable when someone needs them, so they don't have to worry about missing important calls while they're busy working on another task. It provides a visual aid that lets you know whether someone is available or not. This can increase the efficiency of the workplace and improve communication between coworkers.
Related Terms
- Customer Relationship Management (CRM)
- Go-to-Market (GTM) Strategy
- Customer Information File (CIF)
- Customer Experience
- Best-in-class
- RM (Relationship Manager)
- CSS (Customer Service and Support)
- Electronic Customer Relationship Management (e-CRM)
- Customer Experience Management (CXM)
- Best-of-breed
- Business Development Representative (BDR)