Capterra Glossary
IT
Robotic Process Automation (RPA)

Capterra Glossary

Robotic Process Automation (RPA)

Robotic process automation or RPA is software that carries out repetitive tasks that replicate human actions. Users can create instructions for a 'bot' to perform duties such as:

  • Retrieving and processing data for financial companies

  • Processing product returns for retailers

  • Streamlining claims and payment cycles for insurance providers

  • Automating prescription management for healthcare providers

  • Completing receivables and payables tasks for accountancy firms

  • Updating employee information and timesheets for human resources departments

RPA uses automation, machine learning, and computer vision to complete rules-based tasks. A bot mimics the behavior of the human that programs it and then completes the same tasks manually. 

What Small and Midsize Businesses Need to Know About Robotic Process Automation (RPA)

SMBs might benefit from RPA because this technology can reduce labor costs, lessen administrative workloads, and decrease human error.

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