Capterra Glossary
SLO (Service-Level Objective)
A Service-Level Objective (SLO) is a part of a service-level agreement (SLA) between a customer and service provider. It outlines the level of service the provider must provide to the customer. An SLO is often expressed in a numerical format. For example, an SLO might promise a server uptime of 98 percent. Or, it might say that a team member will respond to an inquiry within 24 hours. A service provider might issue a credit to customers if it fails to meet an SLO. Most SLAs contain clauses about this type of compensation. Alternatively, a customer can terminate an SLA if an SLO isn't met.
What Small and Midsize Businesses Need to Know About SLO (Service-Level Objective)
SLOs increase transparency within SLAs and allow SMBs to hold a service provider accountable for the services it delivers. These businesses can also receive compensation for any consequences that result from an SLO breach, such as downtime or loss of sales.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy