Capterra Glossary
Social Network Analysis (SNA)
Social network analysis (SNA) looks at the patterns and relationships within particular groups of people. SNA is not limited to social media networks but also focuses on interpersonal and professional workplace relationships. It can even refer to assessing how people work together in teams within an organization. This type of analysis examines how individuals influence each other within these groups, and the data gathered can be used to assess the effectiveness of teamwork, communication, and productivity and make effective organization-wide changes.
What Small and Midsize Businesses Need to Know About Social Network Analysis (SNA)
SMBs that regularly assess the efficiency of their teams via SNA could see improved productivity and a boosted bottom line. Business leaders who take a vested interest in their teams and individual employees are more likely to see increased loyalty and reduced churn.
Related Terms
- Big Data
- Attrition
- Software as a Service (SaaS)
- Furlough
- Intranet
- Business Intelligence (BI) Services
- Enterprise Resource Planning (ERP)
- Analytics and Business Intelligence (ABI)
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Advanced Clinical Research Information Systems (ACRIS)
- Business Analytics
- Augmented Reality (AR)
- Customer Relationship Management (CRM)
- Remote Work
- AMO (Application Management Outsourcing)
- Procurement
- Go-to-Market (GTM) Strategy
- MSO (Management Services Organization)