Capterra Glossary
Telecom Analytics
Telecom analytics is the process of gathering, analyzing, and reporting on data related to telecom networks. This includes call detail records (CDRs), network performance data, and customer usage data. Telecom analytics can improve network efficiency, identify areas for improvement, and reduce costs.
What Small and Midsize Businesses Need to Know About Telecom Analytics
Businesses should consider employing telecom analytics if they want a better understanding of how their network is being used and where there might be opportunities for improvement. By gathering insights into customer usage patterns or call volume, businesses can make informed decisions about how to allocate resources to optimize operations and cut down on expenses.
Related Terms
- Synchronous
- Software as a Service (SaaS)
- Intranet
- Security Orchestration, Automation and Response (SOAR)
- Identity and Access Management (IAM)
- Managed Service Provider (MSP)
- Haptics
- WAN (Wide-Area Network)
- Service-oriented Architecture (SOA)
- Augmented Reality (AR)
- Chief Information Officer (CIO)
- Security Information and Event Management (SIEM)
- Platform as a Service (PaaS)
- Service-Level Agreement (SLA)
- Scalability
- Data Center
- Authorization
- Multitenancy