Capterra Glossary
Telecommunications Services
Communication companies provide telecommunications services that facilitate information exchange from one location to another. These services include:
Fixed-network services such as data retail, internet retail, and voice retail.
Fixed-data services such as dedicated/private lines.
Packet and circuit-switched access services such as frame relay, asynchronous transfer mode, IP, Integrated Services Digital Network, DSL, and multichannel multipoint distribution service .
Fixed-voice services such as PSTN and retail VoIP.
Mobile telecom services such as SMS and mobile data access.
Wholesale/carrier services.
Service providers offer these telecommunications services to customers for a fee.
What Small and Midsize Businesses Need to Know About Telecommunications Services
An SMB uses and pays for for a variety of telecommunication services to communicate with customers, clients, partners, investors, and suppliers. These services allow an enterprise to execute day-to-day tasks, such as sales, marketing, customer service, project management, and financial management.