Capterra Glossary
IT
Telecommunications Services

Capterra Glossary

Telecommunications Services

Communication companies provide telecommunications services that facilitate information exchange from one location to another. These services include:

  • Fixed-network services such as data retail, internet retail, and voice retail.

  • Fixed-data services such as dedicated/private lines.

  • Packet and circuit-switched access services such as frame relay, asynchronous transfer mode, IP, Integrated Services Digital Network, DSL, and multichannel multipoint distribution service .

  • Fixed-voice services such as PSTN and retail VoIP.

  • Mobile telecom services such as SMS and mobile data access.

  • Wholesale/carrier services.

Service providers offer these telecommunications services to customers for a fee. 

What Small and Midsize Businesses Need to Know About Telecommunications Services

An SMB uses and pays for for a variety of telecommunication services to communicate with customers, clients, partners, investors, and suppliers. These services allow an enterprise to execute day-to-day tasks, such as sales, marketing, customer service, project management, and financial management.

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