Help Desk Software
Use Capterra to find the best help desk software for your business. Compare product reviews and features, and learn from our Customer Service Software Research.
Use Capterra to find the best help desk software for your business. Compare product reviews and features, and learn from our Customer Service Software Research.
What is Help Desk Software?
Help Desk software enables organizations to respond more efficiently to users.
Help Desk software enables organizations to respond more efficiently to users.
Related Software Categories:
Filter Results (302)
Recommended Filters
Pricing Options
Popular Features
Users
Deployment
Sort by:
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent's time is spent only on what's actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention. Learn more about Wix Answers
A unified help desk solution, putting all support channels under one platform, to increase agent efficiency and customer satisfaction. Learn more about Wix Answers
Zendesk is the leading online help desk software built for better customer relationships. Solve tickets easily in a fully customizable help desk that scales with your business. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. See why over 200,000 teams use Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk
Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI. Learn more about SolarWinds Service Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting.
HappyFox is easy to setup and offers an intuitive interface. Learn more about HappyFox Help Desk
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
Want to Talk to a Human?
Get your free list of software matches in less than 15 minutes.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
TeamSupport is the leading B2B-focused help-desk solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management. Learn more about TeamSupport
Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport
Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. Learn more about ConnectWise Manage
ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise Manage
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifically designed to support digital transformation today, and as you grow. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises across 140 countries. Available in 42 languages as a cloud-based and on-premises solution.
Get your free demo today! https://bit.ly/31rXM2f Learn more about SysAid
Scale your service desk in an agile and cost-effective way, with built-in asset management & advanced automation. Learn more about SysAid
Service Cloud, the worlds #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice
Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain. Essentials ensures that you spend less time in spreadsheets and more time selling by tracking your emails, calls and meetings to automatically keep customer records up-to-date without tedious data entry. Essentials also includes a ton of customer service productivity tools to help make every new customer a loyal one. Learn more about Salesforce Essentials
Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Learn more about Salesforce Essentials
Kustomer is the omnichannel SaaS help desk platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Learn more about Kustomer
Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences. Learn more about Kustomer
With NICE inContact, you get a help desk that grows with you and never goes out of date. You¿ll always be on the most recent version of our software ¿ updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time. Learn more about NICE inContact Help Desk Software
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Learn more about NICE inContact Help Desk Software
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk
Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Learn more about BOSS Solutions Suite
The BOSS Solutions Suite is an award winning fully integrated Help Desk / ITSM solution available both on the Cloud and On-Premise. Learn more about BOSS Solutions Suite
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about InvGate Service Desk
Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about InvGate Service Desk
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate processes and decisions.
Learn more about Capacity
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
Learn more about Capacity
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout
Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout
Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies. Learn more about Opsgenie
Top Rated: Opsgenie is a powerful alerting and on-call management platform for Dev and Ops teams operating always-on services. Learn more about Opsgenie
AI Service Desk works with existing service desk products (ServiceNow, Atlassian, and BMC) to deliver a revolutionary end-to-end service experience for users improving their productivity, offering self-service, and drastically reducing IT service desk and operations costs. Enterprise customers using Aiseras AI Service Desk automatically resolved more than 50 percent of customer service and IT support issues. Conversational AI and RPA functionality delivered ROI of 5x in less than three month Learn more about AI Service Desk
Aiseras AI Service Desk solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service. Learn more about AI Service Desk
ProProfs Help Desk is an all-round tool that equips companies to streamline all customer support processes easily. Right from when a customer connects with a support agent to creating a ticket for their problem to assigning the ticket, everything is taken care of with ProProfs Help Desk.
With a shared inbox feature that makes collaboration among support agents easy and efficient. This tool also comes with a robust reporting feature to monitor agent performance. Learn more about ProProfs Help Desk
ProProfs Help Desk is the ultimate customer support tool that enables companies to resolve their issues instantly. Learn more about ProProfs Help Desk
Built exclusively to serve K-12 school systems, One to One Plus helps school systems of all sizes across the United States simplify, integrate and streamline asset, 1:1, inventory, and work order management processes. Our extensive list of features includes: Asset Management, Asset Assignment, Student, Staff, and Location Profiles, Inventory Management, Help Desk Management, Invoicing plus much more.
Learn more about One to One Plus
Built exclusively to serve K-12 Schools, One to One Plus helps integrate and streamline asset, 1:1, inventory and help desk management. Learn more about One to One Plus
I am looking for Help Desk Software that is:
Tips & Trends
We know business software inside and out. Check out our blog to see what's happening in the world of software.
Aug 13 2019
6 Best Free Help Desk Software for Customer Support Teams
If you need a better system for running your help desk, but don’t have $100-$200 per month to spend on software, check out these great free help desk software solutions on the market right now.
Jun 26 2019
5 Best Zendesk Alternatives for Customer Service Software
Zendesk might be the top player, but it’s not the only option. Here are eight high-quality customer service software alternatives.
Oct 04 2018
Top 20 Most Popular Help Desk Software Report Methodology
Capterra published a new infographic on the Top 20 Most Popular Help Desk Software Solutions, based on its own popularity index. If you're searching for Help Desk Software, then take a few minutes to review our research process to better understand the infographic results for the Help Desk Software industry.