# Page 11 | Best Help Desk Software 2026 | Capterra

> Page 11 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/help-desk-software

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# Best Help Desk Software - Page 11

Last updated on April 1, 2026

Written by

Marcela Gava

Marcela GavaAuthor

Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b...

[See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/)

Author

Edited by

Mehar Luthra

Mehar LuthraEditor

Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des...

[See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/)

Editor

Written by

Marcela Gava

Marcela GavaAuthor

Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b...

[See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/)

Author

Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil.

Edited by

Mehar Luthra

Mehar LuthraEditor

Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des...

[See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/)

Editor

Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead.

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85% of professionals opt for a 30-day trial before the software purchase

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Free Version

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Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

Access Controls/Permissions

Activity Dashboard

AI Copilot

Alerts/Escalation

Automated Routing

Collaboration Tools

Customer Database

Customizable Branding

Generative AI

Macros/Templated Responses

Multi-Channel Communication

Prioritization

Real-Time Chat

Real-Time Notifications

Reporting/Analytics

Self Service Portal

Service Level Agreement (SLA) Management

Social Media Integration

Third-Party Integrations

Workflow Management

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

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Mobile iPad

I'm looking for Help Desk Software that is:

[Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)