# Page 3 | Best Help Desk Software 2026 | Capterra > Page 3 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 3 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products [## Assembled](https://www.capterra.com/p/195644/Assembled/) [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) AI-powered workforce management for help desks with forecasting, smart scheduling, and seamless integrations. [Learn more about Assembled](https://www.capterra.com/p/195644/Assembled/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) [4.5 (82)](https://www.capterra.com/p/10006737/My-AskAI/reviews/) An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.  [Learn more about My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) [Capterra Shortlist](https://www.capterra.com/help-desk-software/shortlist/) Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Track-It!](https://www.capterra.com/p/67028/Track-It/) [4.0 (77)](https://www.capterra.com/p/67028/Track-It/reviews/) Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. [Learn more about Track-It!](https://www.capterra.com/p/67028/Track-It/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) [4.5 (75)](https://www.capterra.com/p/126334/Lansweeper/reviews/) Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software. [Learn more about Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## osTicket](https://www.capterra.com/p/125118/osTicket/) [4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) An open source customer support system that organizes, manages and archives incoming support requests. [Learn more about osTicket](https://www.capterra.com/p/125118/osTicket/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) [4.4 (74)](https://www.capterra.com/p/128650/Mojo-Helpdesk/reviews/) Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more. [Learn more about Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) [4.6 (72)](https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews/) Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more [Learn more about LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) [4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. [Learn more about eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Tracker](https://www.capterra.com/p/115913/Tracker/) [4.4 (66)](https://www.capterra.com/p/115913/Tracker/reviews/) Powerful, affordable and fully configurable help desk software solution. [Learn more about Tracker](https://www.capterra.com/p/115913/Tracker/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) [4.5 (64)](https://www.capterra.com/p/108129/Alloy-Navigator/reviews/) Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. [Learn more about Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SherpaDesk](https://www.capterra.com/p/136172/SherpaDesk/) [4.7 (62)](https://www.capterra.com/p/136172/SherpaDesk/reviews/) Finally a customer support solution that focuses on what really matters - Time [Learn more about SherpaDesk](https://www.capterra.com/p/136172/SherpaDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) [4.9 (57)](https://www.capterra.com/p/183532/Giva-Customer-Service/reviews/) The Apple MAC of IT Service Management software in the cloud. [Learn more about Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Deepser](https://www.capterra.com/p/178946/Deepser/) [4.6 (56)](https://www.capterra.com/p/178946/Deepser/reviews/) Deepser is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes. [Learn more about Deepser](https://www.capterra.com/p/178946/Deepser/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Froged](https://www.capterra.com/p/196490/Froged/) [4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/) Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat and a help desk features [Learn more about Froged](https://www.capterra.com/p/196490/Froged/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CloudRadial](https://www.capterra.com/p/199354/CloudRadial/) [4.7 (55)](https://www.capterra.com/p/199354/CloudRadial/reviews/) CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience.  [Learn more about CloudRadial](https://www.capterra.com/p/199354/CloudRadial/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Re:amaze](https://www.capterra.com/p/132952/Reamaze/) [4.8 (53)](https://www.capterra.com/p/132952/Reamaze/reviews/) Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. [Learn more about Re:amaze](https://www.capterra.com/p/132952/Reamaze/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) [4.0 (51)](https://www.capterra.com/p/146239/ChangeGear-ITSM/reviews/) ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester. [Learn more about ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) [4.5 (50)](https://www.capterra.com/p/151394/AzureDesk/reviews/) Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution [Learn more about AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Call Center Studio](https://www.capterra.com/p/176017/AloTech/) [4.5 (47)](https://www.capterra.com/p/176017/AloTech/reviews/) AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio [Learn more about Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. [Learn more about HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/) [4.6 (42)](https://www.capterra.com/p/186247/Incident-IQ/reviews/) The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work. [Learn more about Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) [4.5 (42)](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/reviews/) ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience. [Learn more about ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## GLPI](https://www.capterra.com/p/126254/GLPi/) [4.5 (41)](https://www.capterra.com/p/126254/GLPi/reviews/) Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk. [Learn more about GLPI](https://www.capterra.com/p/126254/GLPi/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Kapture CX](https://www.capterra.com/p/266354/Kapture/) [4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/) Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/) [4.8 (39)](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/reviews/) Wavity Help & Service Desk is a ticketing solution that can streamline collaboration and improve resolution times. [Learn more about Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [4.8 (38)](https://www.capterra.com/p/20971/HaloPSA/reviews/) HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services. [Learn more about HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Agiloft](https://www.capterra.com/p/101273/Agiloft/) [4.8 (38)](https://www.capterra.com/p/101273/Agiloft/reviews/) Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more. [Learn more about Agiloft](https://www.capterra.com/p/101273/Agiloft/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## NABD System](https://www.capterra.com/p/142595/NABD/) [4.6 (38)](https://www.capterra.com/p/142595/NABD/reviews/) Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available. [Learn more about NABD System](https://www.capterra.com/p/142595/NABD/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Deskpro](https://www.capterra.com/p/127288/DeskPRO/) [4.6 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. [Learn more about Deskpro](https://www.capterra.com/p/127288/DeskPRO/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ITM IT Asset Management](https://www.capterra.com/p/148102/Asset-Management/) [5.0 (36)](https://www.capterra.com/p/148102/Asset-Management/reviews/) Web-based Asset Management software that helps you monitor and manage assets in your organization. [Learn more about ITM IT Asset Management](https://www.capterra.com/p/148102/Asset-Management/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Desku](https://www.capterra.com/p/275845/Desku/) [4.7 (36)](https://www.capterra.com/p/275845/Desku/reviews/) Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. [Learn more about Desku](https://www.capterra.com/p/275845/Desku/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## User.com](https://www.capterra.com/p/225129/Usercom/) [4.6 (36)](https://www.capterra.com/p/225129/Usercom/reviews/) User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. [Learn more about User.com](https://www.capterra.com/p/225129/Usercom/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## UseResponse](https://www.capterra.com/p/170123/UseResponse/) [4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. [Learn more about UseResponse](https://www.capterra.com/p/170123/UseResponse/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SupportBee](https://www.capterra.com/p/132028/SupportBee/) [4.4 (34)](https://www.capterra.com/p/132028/SupportBee/reviews/) SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses. [Learn more about SupportBee](https://www.capterra.com/p/132028/SupportBee/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## iSupport](https://www.capterra.com/p/152/iSupport/) [4.3 (34)](https://www.capterra.com/p/152/iSupport/reviews/) End users can submit requests for service, search for solutions, and view the status of their open incidents. [Learn more about iSupport](https://www.capterra.com/p/152/iSupport/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## FootPrints](https://www.capterra.com/p/212606/FootPrints/) [3.5 (34)](https://www.capterra.com/p/212606/FootPrints/reviews/) IT service management for mid-size organizations [Learn more about FootPrints](https://www.capterra.com/p/212606/FootPrints/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/) [4.5 (33)](https://www.capterra.com/p/117628/Jitbit-HelpDesk/reviews/) Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email. [Learn more about Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/) [4.5 (32)](https://www.capterra.com/p/136659/Oracle-Right-Now/reviews/) Cross-channel solution that covers contact center, web, and social aspects of customer service experience. [Learn more about Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.  [Learn more about Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Milldesk](https://www.capterra.com/p/177951/Milldesk/) [5.0 (31)](https://www.capterra.com/p/177951/Milldesk/#reviews) System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management [Learn more about Milldesk](https://www.capterra.com/p/177951/Milldesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Harmony](https://www.capterra.com/p/10037397/Harmony/) [4.9 (31)](https://www.capterra.com/p/10037397/Harmony/#reviews) Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work. [Learn more about Harmony](https://www.capterra.com/p/10037397/Harmony/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) [4.7 (31)](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/#reviews) Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 [Learn more about SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Anakage](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/) [4.4 (31)](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/reviews/) Anakage unifies ITSM, ITAM, DEX & automation into one AI-powered platform to cut costs, boost productivity & scale IT. [Learn more about Anakage](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) [4.8 (30)](https://www.capterra.com/p/204466/HelpSpace/reviews/) Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations [Learn more about HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## elevio](https://www.capterra.com/p/166667/elevio/) [4.6 (30)](https://www.capterra.com/p/166667/elevio/reviews/) Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. [Learn more about elevio](https://www.capterra.com/p/166667/elevio/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [4.6 (29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration [Learn more about ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) [4.1 (29)](https://www.capterra.com/p/158273/Kaseya-BMS/reviews/) Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy [Learn more about Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Helpshift](https://www.capterra.com/p/150923/Helpshift/) [3.9 (29)](https://www.capterra.com/p/150923/Helpshift/reviews/) Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. [Learn more about Helpshift](https://www.capterra.com/p/150923/Helpshift/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Page 3 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (317) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)