# Page 4 | Best Help Desk Software 2026 | Capterra > Page 4 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 4 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products [## Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.  [Learn more about Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Milldesk](https://www.capterra.com/p/177951/Milldesk/) [5.0 (31)](https://www.capterra.com/p/177951/Milldesk/#reviews) System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management [Learn more about Milldesk](https://www.capterra.com/p/177951/Milldesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Harmony](https://www.capterra.com/p/10037397/Harmony/) [4.9 (31)](https://www.capterra.com/p/10037397/Harmony/#reviews) Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work. [Learn more about Harmony](https://www.capterra.com/p/10037397/Harmony/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) [4.7 (31)](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/#reviews) Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 [Learn more about SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Anakage](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/) [4.4 (31)](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/reviews/) Anakage unifies ITSM, ITAM, DEX & automation into one AI-powered platform to cut costs, boost productivity & scale IT. [Learn more about Anakage](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) [4.8 (30)](https://www.capterra.com/p/204466/HelpSpace/reviews/) Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations [Learn more about HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## elevio](https://www.capterra.com/p/166667/elevio/) [4.6 (30)](https://www.capterra.com/p/166667/elevio/reviews/) Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. [Learn more about elevio](https://www.capterra.com/p/166667/elevio/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [4.6 (29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration [Learn more about ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) [4.1 (29)](https://www.capterra.com/p/158273/Kaseya-BMS/reviews/) Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy [Learn more about Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Helpshift](https://www.capterra.com/p/150923/Helpshift/) [3.9 (29)](https://www.capterra.com/p/150923/Helpshift/reviews/) Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. [Learn more about Helpshift](https://www.capterra.com/p/150923/Helpshift/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## FocalScope](https://www.capterra.com/p/127118/FocalScope/) [5.0 (28)](https://www.capterra.com/p/127118/FocalScope/reviews/) Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. [Learn more about FocalScope](https://www.capterra.com/p/127118/FocalScope/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## One to One Plus](https://www.capterra.com/p/183067/One-to-One-Plus/) [4.8 (28)](https://www.capterra.com/p/183067/One-to-One-Plus/reviews/) K-12 help desk and asset management platform that streamlines support, ticketing, workflows, and device tracking. [Learn more about One to One Plus](https://www.capterra.com/p/183067/One-to-One-Plus/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Inserve](https://www.capterra.com/p/203908/Inserve/) [4.7 (28)](https://www.capterra.com/p/203908/Inserve/reviews/) Inserve offer business software especially made for Managed Service Providers. [Learn more about Inserve](https://www.capterra.com/p/203908/Inserve/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## C-Desk](https://www.capterra.com/p/136972/C-Desk/) [4.7 (27)](https://www.capterra.com/p/136972/C-Desk/reviews/) Help desk solution with service request management, knowledge base, task management, surveys. [Learn more about C-Desk](https://www.capterra.com/p/136972/C-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Summit](https://www.capterra.com/p/146506/SUMMIT/) [4.4 (27)](https://www.capterra.com/p/146506/SUMMIT/reviews/) SymphonyAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence. [Learn more about Summit](https://www.capterra.com/p/146506/SUMMIT/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## LabiDesk](https://www.capterra.com/p/207935/LabiDesk/) [4.3 (27)](https://www.capterra.com/p/207935/LabiDesk/#reviews) LabiDesk help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. [Learn more about LabiDesk](https://www.capterra.com/p/207935/LabiDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## BlueSpice](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/) [4.3 (26)](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/reviews/) BlueSpice MediaWiki complements your customer service with an enterprise-level wiki to create the perfect helpdesk.  [Learn more about BlueSpice](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Trengo](https://www.capterra.com/p/177967/Trengo/) [4.1 (26)](https://www.capterra.com/p/177967/Trengo/reviews/) The customer service software unifies all messaging channels into one single view. Make customer communication easy. [Learn more about Trengo](https://www.capterra.com/p/177967/Trengo/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Intelligent Service Management](https://www.capterra.com/p/156351/Cloud-Service-Management/) [4.4 (24)](https://www.capterra.com/p/156351/Cloud-Service-Management/reviews/) ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management [Learn more about Intelligent Service Management](https://www.capterra.com/p/156351/Cloud-Service-Management/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## UVdesk](https://www.capterra.com/p/158346/UVdesk/) [4.4 (24)](https://www.capterra.com/p/158346/UVdesk/reviews/) Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries. [Learn more about UVdesk](https://www.capterra.com/p/158346/UVdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Total Contacts & HelpDesk](https://www.capterra.com/p/127283/Tele-Support-HelpDesk/) [4.3 (24)](https://www.capterra.com/p/127283/Tele-Support-HelpDesk/reviews/) Total Contacts & HelpDesk Solution software for customer service tracking sales, opportunities, e-marketing, and support inquiries.  [Learn more about Total Contacts & HelpDesk](https://www.capterra.com/p/127283/Tele-Support-HelpDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## VobeSoft](https://www.capterra.com/p/182839/VobeCustom/) [4.9 (23)](https://www.capterra.com/p/182839/VobeCustom/reviews/) One clear 360-degree service overview. One platform for support, questions, and tickets to handle requests quickly and professionally. [Learn more about VobeSoft](https://www.capterra.com/p/182839/VobeCustom/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) [4.8 (23)](https://www.capterra.com/p/187044/Mint-Service-Desk/reviews/) Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. [Learn more about Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Canfigure](https://www.capterra.com/p/184941/Canfigure/) [4.7 (23)](https://www.capterra.com/p/184941/Canfigure/reviews/) Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise. [Learn more about Canfigure](https://www.capterra.com/p/184941/Canfigure/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/) [4.4 (23)](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/#reviews) SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations. [Learn more about SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ITarian](https://www.capterra.com/p/185768/ITarain/) [3.8 (23)](https://www.capterra.com/p/185768/ITarain/reviews/) Centralized IT management platform that includes remote monitoring, patch management, and more. [Learn more about ITarian](https://www.capterra.com/p/185768/ITarain/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Rankmi](https://www.capterra.com/p/196374/Ninebox/) [4.5 (22)](https://www.capterra.com/p/196374/Ninebox/reviews/) The 360º "all in one" software for Human Capital management. [Learn more about Rankmi](https://www.capterra.com/p/196374/Ninebox/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## eBanqo](https://www.capterra.com/p/233497/eBanqo/) [4.2 (22)](https://www.capterra.com/p/233497/eBanqo/#reviews) A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels. [Learn more about eBanqo](https://www.capterra.com/p/233497/eBanqo/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ky2help](https://www.capterra.com/p/196043/ky2help/) [4.3 (21)](https://www.capterra.com/p/196043/ky2help/reviews/) ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique! [Learn more about ky2help](https://www.capterra.com/p/196043/ky2help/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ClickDesk](https://www.capterra.com/p/125631/ClickDesk/) [3.4 (21)](https://www.capterra.com/p/125631/ClickDesk/reviews/) Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. [Learn more about ClickDesk](https://www.capterra.com/p/125631/ClickDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Hipporello Service Desk for Trello](https://www.capterra.com/p/227596/Hipporello/) [4.8 (20)](https://www.capterra.com/p/227596/Hipporello/reviews/) An easy-to-use and affordable help desk solution, designed to transform the way you manage customer inquiries and support requests.  [Learn more about Hipporello Service Desk for Trello](https://www.capterra.com/p/227596/Hipporello/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Officetree](https://www.capterra.com/p/191795/Officetree/) [4.3 (20)](https://www.capterra.com/p/191795/Officetree/reviews/) Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more. [Learn more about Officetree](https://www.capterra.com/p/191795/Officetree/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Dixa](https://www.capterra.com/p/159488/Dixa/) [4.3 (20)](https://www.capterra.com/p/159488/Dixa/reviews/) Dixa is a help desk that offers a simple yet powerful customer support experience on email, chat, social & phone-all from your browser. [Learn more about Dixa](https://www.capterra.com/p/159488/Dixa/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Sagicc](https://www.capterra.com/p/217309/Sagicc/) [4.4 (19)](https://www.capterra.com/p/217309/Sagicc/reviews/) Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers. [Learn more about Sagicc](https://www.capterra.com/p/217309/Sagicc/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) [4.9 (18)](https://www.capterra.com/p/196664/ServoDesk/reviews/) Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery. [Learn more about ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ChannelReply](https://www.capterra.com/p/242288/ChannelReply/) [4.9 (18)](https://www.capterra.com/p/242288/ChannelReply/reviews/) Support app that links eBay, Amazon, Shopify, Walmart & more to helpdesks like Zendesk, Gorgias, Freshdesk and Zoho Desk. [Learn more about ChannelReply](https://www.capterra.com/p/242288/ChannelReply/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Infradesk](https://www.capterra.com/p/10007353/Infradesk/) [5.0 (17)](https://www.capterra.com/p/10007353/Infradesk/reviews/) Do you want to open tickets, manage workflows, control assets and obtain metrics with just one online tool? Use Infradesk. [Learn more about Infradesk](https://www.capterra.com/p/10007353/Infradesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Next4biz CSM](https://www.capterra.com/p/134078/Mi4biz/) [4.7 (17)](https://www.capterra.com/p/134078/Mi4biz/reviews/) Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities. [Learn more about Next4biz CSM](https://www.capterra.com/p/134078/Mi4biz/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## MyAlice](https://www.capterra.com/p/242232/MyAlice/) [4.7 (17)](https://www.capterra.com/p/242232/MyAlice/reviews/) All-in-one Conversational Commerce Platform that empowers e-commerces to sell more. [Learn more about MyAlice](https://www.capterra.com/p/242232/MyAlice/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Genuity IT Admin Suite](https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/) [4.6 (17)](https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/reviews/) Genuity¿s helpdesk simplifies your workflow. Quick and easy request handling. Collect, collaborate and review team performance. [Learn more about Genuity IT Admin Suite](https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Vorex](https://www.capterra.com/p/129013/Vorex-Business-Management/) [3.8 (17)](https://www.capterra.com/p/129013/Vorex-Business-Management/reviews/) Vorex automates the entire lifecycle of each employee; talent and skills management, performance, succession planning, and time entry. [Learn more about Vorex](https://www.capterra.com/p/129013/Vorex-Business-Management/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Novo Solutions](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/) [4.3 (16)](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/reviews/) Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution. [Learn more about Novo Solutions](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/) [5.0 (15)](https://www.capterra.com/p/135091/Help-Sumo/#reviews) A complete online help desk solution for providing professional support to your products or services [Learn more about Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Tiflux](https://www.capterra.com/p/200798/TiFlux/) [4.9 (15)](https://www.capterra.com/p/200798/TiFlux/#reviews) A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal [Learn more about Tiflux](https://www.capterra.com/p/200798/TiFlux/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Keeping.com](https://www.capterra.com/p/139940/Keeping-com/) [4.8 (15)](https://www.capterra.com/p/139940/Keeping-com/reviews/) Keeping is the easiest way to share an inbox in Gmail. [Learn more about Keeping.com](https://www.capterra.com/p/139940/Keeping-com/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Poka](https://www.capterra.com/p/159654/Poka/) [4.7 (15)](https://www.capterra.com/p/159654/Poka/reviews/) Cloud-based performance support solution that helps manufacturers manage skills, communication and knowledge via training & dashboard. [Learn more about Poka](https://www.capterra.com/p/159654/Poka/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Virima](https://www.capterra.com/p/178220/Virima/) [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management. [Learn more about Virima](https://www.capterra.com/p/178220/Virima/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Watermelon](https://www.capterra.com/p/184195/Watermelon/) [4.6 (15)](https://www.capterra.com/p/184195/Watermelon/reviews/) AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools. [Learn more about Watermelon](https://www.capterra.com/p/184195/Watermelon/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) [4.3 (15)](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/reviews/) Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more about Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Page 4 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (396) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)