# Page 5 | Best Help Desk Software 2026 | Capterra > Page 5 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 5 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products [## Forethought](https://www.capterra.com/p/196175/Agatha/) [4.5 (11)](https://www.capterra.com/p/196175/Agatha/reviews/) Forethought is the first AI-native platform for enterprise customer experience. [Learn more about Forethought](https://www.capterra.com/p/196175/Agatha/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CXMEngine](https://www.capterra.com/p/175876/Relay/) [4.4 (11)](https://www.capterra.com/p/175876/Relay/#reviews) Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav [Learn more about CXMEngine](https://www.capterra.com/p/175876/Relay/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## OneDesk](https://www.capterra.com/p/115614/OneDesk/) [4.3 (11)](https://www.capterra.com/p/115614/OneDesk/reviews/) OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app. [Learn more about OneDesk](https://www.capterra.com/p/115614/OneDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Richpanel](https://www.capterra.com/p/164751/eCommerce-CRM/) [4.9 (10)](https://www.capterra.com/p/164751/eCommerce-CRM/reviews/) Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores. [Learn more about Richpanel](https://www.capterra.com/p/164751/eCommerce-CRM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Confides](https://www.capterra.com/p/183052/IncognitoDesk/) [4.7 (10)](https://www.capterra.com/p/183052/IncognitoDesk/reviews/) An online application that allows servicing tight communities while preserving the anonymity of the users of those communities [Learn more about Confides](https://www.capterra.com/p/183052/IncognitoDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Startly](https://www.capterra.com/p/250835/Startly/) [4.4 (10)](https://www.capterra.com/p/250835/Startly/reviews/) Service management solution that helps IT/professional service agents manage support tickets, assets, change requests, and more. [Learn more about Startly](https://www.capterra.com/p/250835/Startly/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Rexpondo](https://www.capterra.com/p/218137/OTRS-Community-Edition/) [4.8 (9)](https://www.capterra.com/p/218137/OTRS-Community-Edition/#reviews) Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.  [Learn more about Rexpondo](https://www.capterra.com/p/218137/OTRS-Community-Edition/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Rezolve AI](https://www.capterra.com/p/233152/Rezolve-AI/) [4.8 (9)](https://www.capterra.com/p/233152/Rezolve-AI/reviews/) Rezolve.AI is an Agentic AI platform for employee support and ITSM inside Teams and Slack [Learn more about Rezolve AI](https://www.capterra.com/p/233152/Rezolve-AI/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Centralpoint](https://www.capterra.com/p/161470/Centralpoint/) [4.6 (9)](https://www.capterra.com/p/161470/Centralpoint/reviews/) Centralpoint's recognized by Gartner as a Digital Experience Platform; On Premise or cloud AI and Help Desk solutions [Learn more about Centralpoint](https://www.capterra.com/p/161470/Centralpoint/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Think Help Desk](https://www.capterra.com/p/122881/Think-Help-Desk/) [4.2 (9)](https://www.capterra.com/p/122881/Think-Help-Desk/reviews/) Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do! [Learn more about Think Help Desk](https://www.capterra.com/p/122881/Think-Help-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Velaro](https://www.capterra.com/p/116972/Velaro/) [3.9 (9)](https://www.capterra.com/p/116972/Velaro/reviews/) Connect with customers, track every case from any channel, and resolve issues faster with built-in ticketing and omnichannel support. [Learn more about Velaro](https://www.capterra.com/p/116972/Velaro/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) [5.0 (8)](https://www.capterra.com/p/236620/WorkHub-Assist/reviews/) WorkHub Tasks is an AI-driven task management solution for your entire organization.  [Learn more about WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ServiceWise](https://www.capterra.com/p/10140/ServiceWise/) [4.6 (8)](https://www.capterra.com/p/10140/ServiceWise/#reviews) ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. [Learn more about ServiceWise](https://www.capterra.com/p/10140/ServiceWise/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## FuseDesk](https://www.capterra.com/p/159468/FuseDesk/) [4.0 (8)](https://www.capterra.com/p/159468/FuseDesk/reviews/) Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels. [Learn more about FuseDesk](https://www.capterra.com/p/159468/FuseDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Helprace](https://www.capterra.com/p/135036/Helprace/) [4.7 (7)](https://www.capterra.com/p/135036/Helprace/reviews/) Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting [Learn more about Helprace](https://www.capterra.com/p/135036/Helprace/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Zammad](https://www.capterra.com/p/207587/Zammad/) [4.6 (7)](https://www.capterra.com/p/207587/Zammad/#reviews) Helpdesk solution that lets businesses manage customer queries, track support tickets, connect with clients via call/chat, and more. [Learn more about Zammad](https://www.capterra.com/p/207587/Zammad/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) [4.4 (7)](https://www.capterra.com/p/31608/ServicePRO/reviews/) ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation. [Learn more about ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## IncidentMonitor](https://www.capterra.com/p/127625/IncidentMonitor/) [4.1 (7)](https://www.capterra.com/p/127625/IncidentMonitor/#reviews) Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available [Learn more about IncidentMonitor](https://www.capterra.com/p/127625/IncidentMonitor/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Siit](https://www.capterra.com/p/10005006/Siit/) [5.0 (6)](https://www.capterra.com/p/10005006/Siit/#reviews) Siit is the first dedicated internal help desk to deliver great employee service experience  [Learn more about Siit](https://www.capterra.com/p/10005006/Siit/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## TurnFriendly](https://www.capterra.com/p/196709/TurnFriendly/) [4.8 (6)](https://www.capterra.com/p/196709/TurnFriendly/#reviews) TurnFriendly focuses on complaint manegement and provides inudustry-specif software platforms for banks, touristic, retail, healthcare. [Learn more about TurnFriendly](https://www.capterra.com/p/196709/TurnFriendly/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) [4.0 (6)](https://www.capterra.com/p/222536/KronoDesk/#reviews) With KronoDesk you can focus on helping your customers, not configuring the the tools to help and support them. [Learn more about KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Neoforce](https://www.capterra.com/p/233988/Neoforce/) [4.8 (5)](https://www.capterra.com/p/233988/Neoforce/#reviews) Neoforce, business done right. We create software that works perfectly out-of-the-box for your company! ITSM, FMIS, CRM, ERP and more! [Learn more about Neoforce](https://www.capterra.com/p/233988/Neoforce/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SmarterTrack](https://www.capterra.com/p/116529/SmarterTrack/) [4.4 (5)](https://www.capterra.com/p/116529/SmarterTrack/#reviews) Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. [Learn more about SmarterTrack](https://www.capterra.com/p/116529/SmarterTrack/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## AIhelp](https://www.capterra.com/p/169746/AIhelp/) [4.4 (5)](https://www.capterra.com/p/169746/AIhelp/#reviews) AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable. [Learn more about AIhelp](https://www.capterra.com/p/169746/AIhelp/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ManageEngine ServiceDesk Plus MSP](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/) [4.0 (5)](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/#reviews) ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.  [Learn more about ManageEngine ServiceDesk Plus MSP](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Revelation helpdesk](https://www.capterra.com/p/6682/Revelation-helpdesk/) [3.6 (5)](https://www.capterra.com/p/6682/Revelation-helpdesk/#reviews) 100% web-based help desk application that will improve your business management & your customer relations. [Learn more about Revelation helpdesk](https://www.capterra.com/p/6682/Revelation-helpdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## OneHash Chat](https://www.capterra.com/p/250332/OneChat/) [5.0 (4)](https://www.capterra.com/p/250332/OneChat/#reviews) Resolving queries or strategizing marketing, OneHash Chat is the go-to user-friendly platform for an effective Help Desk experience. [Learn more about OneHash Chat](https://www.capterra.com/p/250332/OneChat/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## UKG HR Service Delivery](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/) [5.0 (4)](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/#reviews) Answer employee requests on demand, automate employee processes, manage compliance across locations.  [Learn more about UKG HR Service Delivery](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Pulsedesk](https://www.capterra.com/p/253698/Pulsedesk/) [5.0 (4)](https://www.capterra.com/p/253698/Pulsedesk/#reviews) Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ [Learn more about Pulsedesk](https://www.capterra.com/p/253698/Pulsedesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SimplyDesk](https://www.capterra.com/p/198382/SimplyDesk/) [4.5 (4)](https://www.capterra.com/p/198382/SimplyDesk/#reviews) Centralize IT support, automate ticket workflows, and track issues in real time with SaaS or licensed Helpdesk and expert support.  [Learn more about SimplyDesk](https://www.capterra.com/p/198382/SimplyDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ENSPACE](https://www.capterra.com/p/252721/Asken/) [4.3 (4)](https://www.capterra.com/p/252721/Asken/#reviews) With ticket management, categorization, and prioritization features, you can ensure that customer requests are handled quickly. [Learn more about ENSPACE](https://www.capterra.com/p/252721/Asken/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ClientZen](https://www.capterra.com/p/268683/ClientZen/) [5.0 (3)](https://www.capterra.com/p/268683/ClientZen/#reviews) ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring. [Learn more about ClientZen](https://www.capterra.com/p/268683/ClientZen/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Infraon ITSM](https://www.capterra.com/p/10009540/Infraon-ITSM/) [5.0 (3)](https://www.capterra.com/p/10009540/Infraon-ITSM/#reviews) The ultimate AI-powered IT service management solution for seamless collaboration, efficiency, and unified support. [Learn more about Infraon ITSM](https://www.capterra.com/p/10009540/Infraon-ITSM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Support.cc](https://www.capterra.com/p/248602/Supportcc/) [5.0 (3)](https://www.capterra.com/p/248602/Supportcc/#reviews) Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99 [Learn more about Support.cc](https://www.capterra.com/p/248602/Supportcc/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## AppBase DCM & BPM Platform](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/) [5.0 (3)](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/#reviews) Eccentex delivers Dynamic Case Management and Business Process Automation that leverage the power of Generative AI. [Learn more about AppBase DCM & BPM Platform](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HaloCRM](https://www.capterra.com/p/10003936/HaloCRM/) [5.0 (3)](https://www.capterra.com/p/10003936/HaloCRM/#reviews) HaloCRM is a cloud-based help desk solution for businesses of all sizes. [Learn more about HaloCRM](https://www.capterra.com/p/10003936/HaloCRM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## EvantoDesk](https://www.capterra.com/p/157819/EvantoDesk/) [5.0 (3)](https://www.capterra.com/p/157819/EvantoDesk/#reviews) Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities. [Learn more about EvantoDesk](https://www.capterra.com/p/157819/EvantoDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) [5.0 (3)](https://www.capterra.com/p/251319/Tikit/#reviews) Tikit is a powerful Microsoft 365 Service Desk built inside of Teams. [Learn more about Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SutiDesk](https://www.capterra.com/p/162137/SutiDesk/) [4.7 (3)](https://www.capterra.com/p/162137/SutiDesk/#reviews) Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. [Learn more about SutiDesk](https://www.capterra.com/p/162137/SutiDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## GetHelp](https://www.capterra.com/p/199603/GetHelp/) [4.7 (3)](https://www.capterra.com/p/199603/GetHelp/#reviews) Manage help desk tickets with efficiency and ease in an integrated cloud-based platform. [Learn more about GetHelp](https://www.capterra.com/p/199603/GetHelp/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## LBi HR HelpDesk](https://www.capterra.com/p/119815/LBi-HR-HelpDesk/) [4.3 (3)](https://www.capterra.com/p/119815/LBi-HR-HelpDesk/#reviews) The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly. [Learn more about LBi HR HelpDesk](https://www.capterra.com/p/119815/LBi-HR-HelpDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Web Tracks](https://www.capterra.com/p/38130/Web-Tracks/) [4.3 (3)](https://www.capterra.com/p/38130/Web-Tracks/#reviews) Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. [Learn more about Web Tracks](https://www.capterra.com/p/38130/Web-Tracks/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Request Tracker](https://www.capterra.com/p/210595/Request-Tracker/) [4.3 (3)](https://www.capterra.com/p/210595/Request-Tracker/#reviews) Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in. [Learn more about Request Tracker](https://www.capterra.com/p/210595/Request-Tracker/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Nixxis Contact Suite](https://www.capterra.com/p/131585/Nixxis-Contact-Suite/) [4.3 (3)](https://www.capterra.com/p/131585/Nixxis-Contact-Suite/#reviews) Nixxis enables seamless inbound & outbound interaction while providing real time statistics to boost agents productivity. [Learn more about Nixxis Contact Suite](https://www.capterra.com/p/131585/Nixxis-Contact-Suite/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) [4.0 (3)](https://www.capterra.com/p/248974/Salesforce-Desk/#reviews) Help desk software that helps small businesses connect with customers and offer support across multiple channels. [Learn more about Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CustomerWise](https://www.capterra.com/p/960/CustomerWise/) [4.0 (3)](https://www.capterra.com/p/960/CustomerWise/#reviews) CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. [Learn more about CustomerWise](https://www.capterra.com/p/960/CustomerWise/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Awesome Support](https://www.capterra.com/p/182090/Awesome-Support/) [3.7 (3)](https://www.capterra.com/p/182090/Awesome-Support/#reviews) Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields. [Learn more about Awesome Support](https://www.capterra.com/p/182090/Awesome-Support/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Ticksy](https://www.capterra.com/p/133578/Ticksy/) [5.0 (2)](https://www.capterra.com/p/133578/Ticksy/#reviews) Help desk solution that helps businesses raise tickets for customer support, track client interaction, verify purchases, and more. [Learn more about Ticksy](https://www.capterra.com/p/133578/Ticksy/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SAAS First](https://www.capterra.com/p/10009033/SAAS-First/) [5.0 (2)](https://www.capterra.com/p/10009033/SAAS-First/#reviews) Milly by SAAS First is an AI chatbot for SaaS SMEs, enhancing support with real-time, accurate responses & 24/7 availability. [Learn more about SAAS First](https://www.capterra.com/p/10009033/SAAS-First/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Saufter.io](https://www.capterra.com/p/253132/Saufter-io/) [5.0 (2)](https://www.capterra.com/p/253132/Saufter-io/#reviews) Customer service + ChatGPT. [Learn more about Saufter.io](https://www.capterra.com/p/253132/Saufter-io/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Page 5 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user 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