# Page 7 | Best Help Desk Software 2026 | Capterra > Page 7 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 7 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products [## NITRO Help Desk](https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/) [5.0 (2)](https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/#reviews) Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Office 365, Teams, and SharePoint. [Learn more about NITRO Help Desk](https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Tactful AI](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/) [5.0 (2)](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/#reviews) AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity. [Learn more about Tactful AI](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Business Manager 365](https://www.capterra.com/p/154727/Business-Manager-365/) [5.0 (2)](https://www.capterra.com/p/154727/Business-Manager-365/#reviews) Fully integrated helpdesk support solution for managing a technology business better, and increasing customer support & satisfaction. [Learn more about Business Manager 365](https://www.capterra.com/p/154727/Business-Manager-365/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Omnicus](https://www.capterra.com/p/183314/Omnicus/) [4.5 (2)](https://www.capterra.com/p/183314/Omnicus/#reviews) Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface. [Learn more about Omnicus](https://www.capterra.com/p/183314/Omnicus/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## VIZOR IT Asset Management](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) [4.5 (2)](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/#reviews) Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now. [Learn more about VIZOR IT Asset Management](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## zofiQ](https://www.capterra.com/p/10027288/zofiQ/) [4.5 (2)](https://www.capterra.com/p/10027288/zofiQ/#reviews) AI copilot that automates MSP help desk and operations software for managed service providers by integrating into existing PSAs. [Learn more about zofiQ](https://www.capterra.com/p/10027288/zofiQ/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Pandora ITSM](https://www.capterra.com/p/152589/Pandora-ITMS/) [4.5 (2)](https://www.capterra.com/p/152589/Pandora-ITMS/#reviews) Powerful and flexible HelpDesk specifically designed for support and customer service teams, aligned with ITIL processes. [Learn more about Pandora ITSM](https://www.capterra.com/p/152589/Pandora-ITMS/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SteadyPoint Helpdesk](https://www.capterra.com/p/180106/SteadyPoint-Office-365-Help-desk/) [4.5 (2)](https://www.capterra.com/p/180106/SteadyPoint-Office-365-Help-desk/#reviews) Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in for ticket management, automation, SLA tracking, reporting, and self-service. [Learn more about SteadyPoint Helpdesk](https://www.capterra.com/p/180106/SteadyPoint-Office-365-Help-desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## AISERA](https://www.capterra.com/p/204926/AI-Service-Desk/) [4.5 (2)](https://www.capterra.com/p/204926/AI-Service-Desk/#reviews) AISERA solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service. [Learn more about AISERA](https://www.capterra.com/p/204926/AI-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) [4.5 (2)](https://www.capterra.com/p/227370/SAP-Service-Cloud/#reviews) Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud [Learn more about SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Wavity](https://www.capterra.com/p/184118/Wavity/) [4.5 (2)](https://www.capterra.com/p/184118/Wavity/#reviews) Wavity enables organizations of all sizes to build a variety of easy-to-use digital workflows quickly and cost effectively. [Learn more about Wavity](https://www.capterra.com/p/184118/Wavity/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Richdesk](https://www.capterra.com/p/144317/Richmond-ServiceDesk/) [4.5 (2)](https://www.capterra.com/p/144317/Richmond-ServiceDesk/#reviews) Web-based service desk with customer service portal designed for internal ITSM and external customer support. [Learn more about Richdesk](https://www.capterra.com/p/144317/Richmond-ServiceDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CX Genie](https://www.capterra.com/p/10022689/CX-Genie/) [4.0 (2)](https://www.capterra.com/p/10022689/CX-Genie/#reviews) CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations [Learn more about CX Genie](https://www.capterra.com/p/10022689/CX-Genie/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Insightly Service](https://www.capterra.com/p/240598/Insightly-Service/) [4.0 (2)](https://www.capterra.com/p/240598/Insightly-Service/#reviews) Service is the newest addition to the Insightly unified suite of customer relationship management applications. [Learn more about Insightly Service](https://www.capterra.com/p/240598/Insightly-Service/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## House-on-the-Hill](https://www.capterra.com/p/38289/SupportDesk/) [3.5 (2)](https://www.capterra.com/p/38289/SupportDesk/#reviews) SaaS service desk software for ticket logging, tracking, reporting. Enterprise solutions for multiple business areas. [Learn more about House-on-the-Hill](https://www.capterra.com/p/38289/SupportDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Artologik HelpDesk](https://www.capterra.com/p/38348/HelpDesk/) [5.0 (1)](https://www.capterra.com/p/38348/HelpDesk/#reviews) HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports [Learn more about Artologik HelpDesk](https://www.capterra.com/p/38348/HelpDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Helpdesk 365](https://www.capterra.com/p/10027717/Helpdesk-365/) [5.0 (1)](https://www.capterra.com/p/10027717/Helpdesk-365/#reviews) AI-driven SharePoint ticketing system that prioritizes critical requests, automates workflows, and ensures faster, reliable support. [Learn more about Helpdesk 365](https://www.capterra.com/p/10027717/Helpdesk-365/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## OASYS^](https://www.capterra.com/p/275236/Oasys/) [5.0 (1)](https://www.capterra.com/p/275236/Oasys/#reviews) HelpDesk by OASYS^ is a smart service management platform that automates ticketing, tracks inquiries, and boosts service delivery. [Learn more about OASYS^](https://www.capterra.com/p/275236/Oasys/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## BoldDesk](https://www.capterra.com/p/255105/BoldDesk/) [5.0 (1)](https://www.capterra.com/p/255105/BoldDesk/#reviews) BoldDesk is premium customer service software that allows your organization to turn customers into fans.  [Learn more about BoldDesk](https://www.capterra.com/p/255105/BoldDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Engaige](https://www.capterra.com/p/10017497/Engaige/) [5.0 (1)](https://www.capterra.com/p/10017497/Engaige/#reviews) Empower your support team with 24/7 Generative AI assistance on all channels. Better than humans. [Learn more about Engaige](https://www.capterra.com/p/10017497/Engaige/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## OFORK](https://www.capterra.com/p/10029784/OFORK/) [5.0 (1)](https://www.capterra.com/p/10029784/OFORK/#reviews) Open-source ticketing system that helps businesses manage support processes through streamlined workflows. [Learn more about OFORK](https://www.capterra.com/p/10029784/OFORK/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HelpCenter](https://www.capterra.com/p/228973/HelpCenter/) [5.0 (1)](https://www.capterra.com/p/228973/HelpCenter/#reviews) HelpCenter is a user-friendly customer service software for e-commerce businesses. [Learn more about HelpCenter](https://www.capterra.com/p/228973/HelpCenter/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HelpMaster](https://www.capterra.com/p/16144/HelpMaster/) [5.0 (1)](https://www.capterra.com/p/16144/HelpMaster/#reviews) Web enabled Windows based help desk software with advanced workflow design and email integration. [Learn more about HelpMaster](https://www.capterra.com/p/16144/HelpMaster/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Moveworks](https://www.capterra.com/p/206137/Moveworks-AI-Platform/) [5.0 (1)](https://www.capterra.com/p/206137/Moveworks-AI-Platform/#reviews) Moveworks is the generative conversational AI platform that unifies all enterprise systems. [Learn more about Moveworks](https://www.capterra.com/p/206137/Moveworks-AI-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## OTOBO](https://www.capterra.com/p/218856/OTOBO/) [5.0 (1)](https://www.capterra.com/p/218856/OTOBO/#reviews) Open source helpdesk solution with extended forms, ticket management, custom reports, templates and multichannel communication. [Learn more about OTOBO](https://www.capterra.com/p/218856/OTOBO/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Focus Desk](https://www.capterra.com/p/155334/Focus-Desk/) [5.0 (1)](https://www.capterra.com/p/155334/Focus-Desk/#reviews) Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service [Learn more about Focus Desk](https://www.capterra.com/p/155334/Focus-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## DevRev](https://www.capterra.com/p/10004656/DevRev/) [5.0 (1)](https://www.capterra.com/p/10004656/DevRev/#reviews) DevRev OneCRM, purpose-built for tech companies. [Learn more about DevRev](https://www.capterra.com/p/10004656/DevRev/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Deskhero](https://www.capterra.com/p/10016999/Deskhero/) [5.0 (1)](https://www.capterra.com/p/10016999/Deskhero/#reviews) Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service. [Learn more about Deskhero](https://www.capterra.com/p/10016999/Deskhero/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## WonderDesk](https://www.capterra.com/p/167/WonderDesk/) [5.0 (1)](https://www.capterra.com/p/167/WonderDesk/#reviews) Web-based help desk solution that allows you to utilize remote technicians. [Learn more about WonderDesk](https://www.capterra.com/p/167/WonderDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CRMdesk](https://www.capterra.com/p/146819/CRMdesk/) [5.0 (1)](https://www.capterra.com/p/146819/CRMdesk/#reviews) Web-based help desk, customer service and online support software. [Learn more about CRMdesk](https://www.capterra.com/p/146819/CRMdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Gfacility](https://www.capterra.com/p/174067/Gfacility/) [5.0 (1)](https://www.capterra.com/p/174067/Gfacility/#reviews) Gfacility is a modern IWMS solution that uses artificial intelligence to simplify & automate the workplace. [Learn more about Gfacility](https://www.capterra.com/p/174067/Gfacility/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## BizMagnets](https://www.capterra.com/p/10015212/BizMagnets/) [5.0 (1)](https://www.capterra.com/p/10015212/BizMagnets/#reviews) Turn WhatsApp chats into trackable tickets, tasks, and workflows. Automate support, service and ops with BizMagnets help Desk Software [Learn more about BizMagnets](https://www.capterra.com/p/10015212/BizMagnets/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Workelevate](https://www.capterra.com/p/10029160/Workelevate/) [5.0 (1)](https://www.capterra.com/p/10029160/Workelevate/#reviews) Workelevate is an AI-powered digital employee experience management platform designed to improve IT service management. [Learn more about Workelevate](https://www.capterra.com/p/10029160/Workelevate/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Infraon Infinity](https://www.capterra.com/p/10006061/Infraon-Infinity/) [5.0 (1)](https://www.capterra.com/p/10006061/Infraon-Infinity/#reviews) Infraon Infinity offers a stress-free approach to ITOPs with a modular platform to scale modernization based on growth needs. [Learn more about Infraon Infinity](https://www.capterra.com/p/10006061/Infraon-Infinity/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Naofix](https://www.capterra.com/p/10020046/Naofix/) [5.0 (1)](https://www.capterra.com/p/10020046/Naofix/#reviews) By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communicat [Learn more about Naofix](https://www.capterra.com/p/10020046/Naofix/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Desky](https://www.capterra.com/p/203614/Desky/) [5.0 (1)](https://www.capterra.com/p/203614/Desky/#reviews) Simplified helpdesk ticketing system and live chat platform for startups and businesses. [Learn more about Desky](https://www.capterra.com/p/203614/Desky/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Tender Support](https://www.capterra.com/p/120649/Tender-Support/) [4.0 (1)](https://www.capterra.com/p/120649/Tender-Support/#reviews) Tender Support is a cloud-based help desk, knowledge base, and forum software that helps businesses extend customer service. [Learn more about Tender Support](https://www.capterra.com/p/120649/Tender-Support/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SP IT Helpdesk](https://www.capterra.com/p/144918/SP-Intranet-365/) [4.0 (1)](https://www.capterra.com/p/144918/SP-Intranet-365/#reviews) A no-code helpdesk on Microsoft 365—SP IT Helpdesk manages tickets and IT support from one place using SharePoint and Teams. [Learn more about SP IT Helpdesk](https://www.capterra.com/p/144918/SP-Intranet-365/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Enterprise Service Desk](https://www.capterra.com/p/152682/Enterprise-Service-Desk/) [4.0 (1)](https://www.capterra.com/p/152682/Enterprise-Service-Desk/#reviews) A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users. [Learn more about Enterprise Service Desk](https://www.capterra.com/p/152682/Enterprise-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HEINZELMANN](https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/) [4.0 (1)](https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/#reviews) Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes. [Learn more about HEINZELMANN](https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Atomicwork](https://www.capterra.com/p/10022618/Atomicwork/) [4.0 (1)](https://www.capterra.com/p/10022618/Atomicwork/#reviews) Atomicwork is an agentic service management platform, designed to help enterprises unlock workplace productivity. [Learn more about Atomicwork](https://www.capterra.com/p/10022618/Atomicwork/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Elementool Help Desk](https://www.capterra.com/p/127380/Elementool-Help-Desk/) [4.0 (1)](https://www.capterra.com/p/127380/Elementool-Help-Desk/#reviews) A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. [Learn more about Elementool Help Desk](https://www.capterra.com/p/127380/Elementool-Help-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Ulysses Suite](https://www.capterra.com/p/20037/Ulysses-Suite/) [4.0 (1)](https://www.capterra.com/p/20037/Ulysses-Suite/#reviews) Customer service solution that enables sales force automation, service management, facilities management, and compliance management. [Learn more about Ulysses Suite](https://www.capterra.com/p/20037/Ulysses-Suite/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Layton ServiceDesk](https://www.capterra.com/p/191915/Layton-ServiceDesk/) [1.0 (1)](https://www.capterra.com/p/191915/Layton-ServiceDesk/#reviews) Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more. [Learn more about Layton ServiceDesk](https://www.capterra.com/p/191915/Layton-ServiceDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## VisionReply](https://www.capterra.com/p/199323/VisionReply/) 0.0 (0) Track, prioritize and solve your customer's support tickets fast and effective with no duplication of work. [Learn more about VisionReply](https://www.capterra.com/p/199323/VisionReply/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SupportLayer](https://www.capterra.com/p/10039937/SupportLayer/) 0.0 (0) SupportLayer is helpdesk software with SLAs, roles, and live chat — every feature included, no tiers. From $12/agent. First agent free. [Learn more about SupportLayer](https://www.capterra.com/p/10039937/SupportLayer/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SoftDesk](https://www.capterra.com/p/10040110/SoftDesk/) 0.0 (0) SoftDesk is AI-powered customer support software that manages chat and email inquiries around the clock with a single agent. [Learn more about SoftDesk](https://www.capterra.com/p/10040110/SoftDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## ReplyDesk](https://www.capterra.com/p/10025635/ReplyDesk/) 0.0 (0) A multichannel ecommerce helpdesk that unifies customer interactions and order data from multiple channels into one simple platform.  [Learn more about ReplyDesk](https://www.capterra.com/p/10025635/ReplyDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## PersoniWay](https://www.capterra.com/p/10029909/PersoniWay/) 0.0 (0) PersoniWay is an AI-driven ticketing platform that helps HVAC technicians resolve service issues faster while reducing support costs. [Learn more about PersoniWay](https://www.capterra.com/p/10029909/PersoniWay/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Rootnet](https://www.capterra.com/p/218983/Rootnet/) 0.0 (0) Rootnet Suite is a platform of business solutions that enhances simplicity and productivity for collaborators enterprise-wide. [Learn more about Rootnet](https://www.capterra.com/p/218983/Rootnet/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Page 7 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (396) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)