# Page 8 | Best Help Desk Software 2026 | Capterra > Page 8 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 8 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products [## Resolve](https://www.capterra.com/p/236289/Resolve/) 0.0 (0) Resolve powers the future of autonomous IT with AI-driven observability, virtual agents, automation, and orchestration. [Learn more about Resolve](https://www.capterra.com/p/236289/Resolve/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Manage1to1](https://www.capterra.com/p/200733/Manage1to1/) 0.0 (0) K-12 device management built by former school IT. Help desk, assets, incidents, invoicing, SIS sync. Transparent published pricing. [Learn more about Manage1to1](https://www.capterra.com/p/200733/Manage1to1/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Jack Project](https://www.capterra.com/p/208448/Jack-Project/) 0.0 (0) The All-in-One Solution for Knowledge, Tasks, Projects, and Documents!  [Learn more about Jack Project](https://www.capterra.com/p/208448/Jack-Project/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Instadesk](https://www.capterra.com/p/10017635/Instadesk/) 0.0 (0) Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with customers. [Learn more about Instadesk](https://www.capterra.com/p/10017635/Instadesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Ecaldima](https://www.capterra.com/p/228946/ECALDIMA/) 0.0 (0) Unified ITSM & BPM platform to streamline workflows, automate tasks, and enhance service across all departments. [Learn more about Ecaldima](https://www.capterra.com/p/228946/ECALDIMA/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Landpark Helpdesk](https://www.capterra.com/p/186852/Landpark-Helpdesk/) 0.0 (0) Help desk solution that enables customer response through knowledge base management, ticketing, email templates and more. [Learn more about Landpark Helpdesk](https://www.capterra.com/p/186852/Landpark-Helpdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Enchant](https://www.capterra.com/p/186881/Enchant/) 0.0 (0) Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more. [Learn more about Enchant](https://www.capterra.com/p/186881/Enchant/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Giant Rocketship](https://www.capterra.com/p/10003339/Giant-Rocketship/) 0.0 (0) Rocketship turbocharges MSP growth by automating helpdesks in Autotask. [Learn more about Giant Rocketship](https://www.capterra.com/p/10003339/Giant-Rocketship/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Barista](https://www.capterra.com/p/202592/Barista/) 0.0 (0) Espressive Barista automates help desks with AI, improving productivity while saving time and money. [Learn more about Barista](https://www.capterra.com/p/202592/Barista/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Makula](https://www.capterra.com/p/10031447/Customer-Operations-Platform/) 0.0 (0) Installed base after sales platform helps industrial equipment businesses manage assets and streamline after-sales service. [Learn more about Makula](https://www.capterra.com/p/10031447/Customer-Operations-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Ticketing As A Service](https://www.capterra.com/p/10025254/Ticketing-As-A-Service/) 0.0 (0) Certified Microsoft Teams Ticketing System for IT incidents to HR requests, customer care to legal. [Learn more about Ticketing As A Service](https://www.capterra.com/p/10025254/Ticketing-As-A-Service/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## GoDesk](https://www.capterra.com/p/220190/GoDesk/) 0.0 (0) Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. [Learn more about GoDesk](https://www.capterra.com/p/220190/GoDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CommBox](https://www.capterra.com/p/194615/CommBox-Platform/) 0.0 (0) All-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. [Learn more about CommBox](https://www.capterra.com/p/194615/CommBox-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Relay](https://www.capterra.com/p/10036977/Relay/) 0.0 (0) AI-native help desk software with smart ticket routing, multi-channel inbox, knowledge base, workflow automation, and analytics for sma [Learn more about Relay](https://www.capterra.com/p/10036977/Relay/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Wokay](https://www.capterra.com/p/10034027/Wokay/) 0.0 (0) Wokay turns conversations into actionable tasks, helping teams manage internal requests, track work, and resolve issues faster in one w [Learn more about Wokay](https://www.capterra.com/p/10034027/Wokay/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## INEXSO ERM](https://www.capterra.com/p/217991/INEXSO-ERM/) 0.0 (0) Enterprise response management system to help organizations monitor email etc, assign to agents and manage personalized responses. [Learn more about INEXSO ERM](https://www.capterra.com/p/217991/INEXSO-ERM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SOGEDES.X](https://www.capterra.com/p/267536/SOGEDESX/) 0.0 (0) User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience! [Learn more about SOGEDES.X](https://www.capterra.com/p/267536/SOGEDESX/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Thulium](https://www.capterra.com/p/177330/Thulium/) 0.0 (0) AI-powered omnichannel contact center. VoIP, tickets & CRM in one tool. Streamline CX with automation, real-time analytics & API. [Learn more about Thulium](https://www.capterra.com/p/177330/Thulium/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## DeskXpand](https://www.capterra.com/p/232501/DeskXpand/) 0.0 (0) DeskXpand is a ready-to-integrate, collaborative customer support softwar It has adaptable features like ticket automation, omnichannel [Learn more about DeskXpand](https://www.capterra.com/p/232501/DeskXpand/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com/p/246540/eFACiLiTY-Helpdesk-and-Knowledgebase/) 0.0 (0) Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY®'s Helpdesk Solution [Learn more about eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com/p/246540/eFACiLiTY-Helpdesk-and-Knowledgebase/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Ellevo Next](https://www.capterra.com/p/209521/Ellevo-Next/) 0.0 (0) The fastest growing B2B ticketing and customer service SaaS in Latam [Learn more about Ellevo Next](https://www.capterra.com/p/209521/Ellevo-Next/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Flynh AI](https://www.capterra.com/p/10037553/Flynh-AI/) 0.0 (0) Flynh Ai is AI software that automates IT support, sales, and collaboration to reduce costs and solve issues around the clock. [Learn more about Flynh AI](https://www.capterra.com/p/10037553/Flynh-AI/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Akio.CX](https://www.capterra.com/p/158998/Akio/) 0.0 (0) Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system. [Learn more about Akio.CX](https://www.capterra.com/p/158998/Akio/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Invarosoft](https://www.capterra.com/p/214402/Invarosoft-CX-Platform/) 0.0 (0) The Invarosoft® ITSM CX Platform front-ends your ITSM tool to help your IT Team or MSP modernize the end user experience of IT Support. [Learn more about Invarosoft](https://www.capterra.com/p/214402/Invarosoft-CX-Platform/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Elementool](https://www.capterra.com/p/95214/Elementool/) 0.0 (0) Elementool is a project management software solution designed to streamline workflows and enhance productivity. [Learn more about Elementool](https://www.capterra.com/p/95214/Elementool/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CustomerFirst](https://www.capterra.com/p/28128/CustomerFirst/) 0.0 (0) Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [Learn more about CustomerFirst](https://www.capterra.com/p/28128/CustomerFirst/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## BlueTweak](https://www.capterra.com/p/10039837/BlueTweak/) 0.0 (0) BlueTweak is customer support software that uses AI to unify conversations, customer records, and automation in one workspace. [Learn more about BlueTweak](https://www.capterra.com/p/10039837/BlueTweak/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## SympoQ](https://www.capterra.com/p/181195/SympoQ/) 0.0 (0) AI-powered help desk software built to automate customer service and support activities across multiple inbound channels. [Learn more about SympoQ](https://www.capterra.com/p/181195/SympoQ/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CallVU](https://www.capterra.com/p/207620/CallVU-Digital-Call-Experience/) 0.0 (0) The complete digital call experience, allowing call agents to engage customers with on-call collaboration, esign, cobrowse, & IVR. [Learn more about CallVU](https://www.capterra.com/p/207620/CallVU-Digital-Call-Experience/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Mizo](https://www.capterra.com/p/10036359/Mizo/) 0.0 (0) AI service desk software that automates tasks for managed service providers such as ticket triage, dispatch & resolution guidance. [Learn more about Mizo](https://www.capterra.com/p/10036359/Mizo/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## IrisAgent](https://www.capterra.com/p/253042/IrisAgent/) 0.0 (0) IrisAgent is a leader in customer support automation with AI-powered resolutions and tagging that can help you boost agent productivity [Learn more about IrisAgent](https://www.capterra.com/p/253042/IrisAgent/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## DeskDay](https://www.capterra.com/p/10020891/DeskDay/) 0.0 (0) DeskDay is a modern, AI-powered PSA for MSPs and IT Teams with chat-based service desk, workflow automation & Helena AI assistant. [Learn more about DeskDay](https://www.capterra.com/p/10020891/DeskDay/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## TIKTING](https://www.capterra.com/p/10001589/TIKTING/) 0.0 (0) TIKTING® Help Desk & Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB & Chat Fully Customizable [Learn more about TIKTING](https://www.capterra.com/p/10001589/TIKTING/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## T-HelpDesk](https://www.capterra.com/p/195503/TeraNet-Help-Desk/) 0.0 (0) ServiceDesk, HelpDesk, IT Ticketing and Asset Management software. Supports multichannel services, SLA, KB, multirole, alerts and more. [Learn more about T-HelpDesk](https://www.capterra.com/p/195503/TeraNet-Help-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Torvalds](https://www.capterra.com/p/10028361/Torvalds/) 0.0 (0) Customer support solution that helps businesses automate workflows, enable enterprise search, manage tickets, and deflect requests. [Learn more about Torvalds](https://www.capterra.com/p/10028361/Torvalds/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## uCare Help Desk](https://www.capterra.com/p/170364/uCare-Help-Desk/) 0.0 (0) Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets. [Learn more about uCare Help Desk](https://www.capterra.com/p/170364/uCare-Help-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Infizo Desk](https://www.capterra.com/p/10020807/Infizo-Desk/) 0.0 (0) Infizo Desk is help desk ticketing software that streamlines workflows and enhances customer support. [Learn more about Infizo Desk](https://www.capterra.com/p/10020807/Infizo-Desk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Diadyn](https://www.capterra.com/p/10026367/Diadyn-CRM/) 0.0 (0) Diadyn Helpdesk manages tickets, offers multi-channel support, and integrates with Diadyn apps for efficient issue resolution. [Learn more about Diadyn](https://www.capterra.com/p/10026367/Diadyn-CRM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## MuninX](https://www.capterra.com/p/10042616/MuninX/) 0.0 (0) MuninX is a cloud-based help desk software that offers AI-assisted ticket management and support tools designed for small teams. [Learn more about MuninX](https://www.capterra.com/p/10042616/MuninX/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## tbITSM](https://www.capterra.com/p/251968/tbITSM/) 0.0 (0) It is an ITSM solution that helps businesses manage changes, incidents, problems, requests, configuration, and more. [Learn more about tbITSM](https://www.capterra.com/p/251968/tbITSM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## initdesk](https://www.capterra.com/p/10037211/initdesk/) 0.0 (0) AI-native help desk with unlimited users and usage-based pricing. Draft replies, auto-tag tickets, and bring your own customer data. [Learn more about initdesk](https://www.capterra.com/p/10037211/initdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Codenica ITSM + ITAM](https://www.capterra.com/p/192904/Codenica-Inventory/) 0.0 (0) Cloud-based ITSM and ITAM software for tickets, assets, portal, knowledge base, automation, chat, messages and approvals. [Learn more about Codenica ITSM + ITAM](https://www.capterra.com/p/192904/Codenica-Inventory/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Desk.Help](https://www.capterra.com/p/10038088/Desk-Help/) 0.0 (0) Desk.Help is an AI-powered customer support software that creates FAQs, documentation, and chatbots to deliver instant assistance. [Learn more about Desk.Help](https://www.capterra.com/p/10038088/Desk-Help/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## IssueCentre](https://www.capterra.com/p/186850/IssueCentre/) 0.0 (0) Help desk tool that enables responsive customer service through access management, ticket reminders, knowledge base and more. [Learn more about IssueCentre](https://www.capterra.com/p/186850/IssueCentre/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HelpDesk Pro](https://www.capterra.com/p/10030692/HelpDesk-Pro/) 0.0 (0) HelpDesk Pro is free help desk software with smart ticketing, technician tools, and analytics to enhance customer support. [Learn more about HelpDesk Pro](https://www.capterra.com/p/10030692/HelpDesk-Pro/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Kundo](https://www.capterra.com/p/160987/Kundo/) 0.0 (0) All-in-one platform for your digital customer service. Email, chat, enquiry forum and social media. [Learn more about Kundo](https://www.capterra.com/p/160987/Kundo/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Zeus](https://www.capterra.com/p/94128/Zeus/) 0.0 (0) Web-based service desk and equipment management solution with enterprise asset management. [Learn more about Zeus](https://www.capterra.com/p/94128/Zeus/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Infraon Helpdesk](https://www.capterra.com/p/10009512/Infraon-Helpdesk/) 0.0 (0) Infraon Helpdesk offers a fully integrated platform to manage support tickets and increase customer satisfaction – anytime, anywhere. [Learn more about Infraon Helpdesk](https://www.capterra.com/p/10009512/Infraon-Helpdesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## TickX](https://www.capterra.com/p/199284/TickX/) 0.0 (0) TickX is a ticket and help desk system based on Microsoft SharePoint. [Learn more about TickX](https://www.capterra.com/p/199284/TickX/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## KIX](https://www.capterra.com/p/241172/KIX/) 0.0 (0) KIX is the open source based service management software for IT service management and technical service. [Learn more about KIX](https://www.capterra.com/p/241172/KIX/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Page 8 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (396) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)