# Page 9 | Best Help Desk Software 2026 | Capterra > Page 9 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 9 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products [## ClearFeed](https://www.capterra.com/p/10012429/ClearFeed/) 0.0 (0) ClearFeed is a conversational support platform for Slack-first teams. [Learn more about ClearFeed](https://www.capterra.com/p/10012429/ClearFeed/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## MetaCaseDesk](https://www.capterra.com/p/225843/MetaCaseDesk/) 0.0 (0) MetaCaseDesk is an advanced help desk, ticketing tool and case management software. [Learn more about MetaCaseDesk](https://www.capterra.com/p/225843/MetaCaseDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Resolbit](https://www.capterra.com/p/10029654/Resolbit/) 0.0 (0) Help desk solution that helps businesses manage claims, disputes, support tickets, knowledge base, online mediation and more. [Learn more about Resolbit](https://www.capterra.com/p/10029654/Resolbit/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Microsoft 365 Help Desk Ticketing System](https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/) 0.0 (0) Centralized internal help desk software that allows businesses to manage, track, and resolve issues using Microsoft 365. [Learn more about Microsoft 365 Help Desk Ticketing System](https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Seraph](https://www.capterra.com/p/135361/Seraph/) 0.0 (0) Open source web-based highly customisable customer support management system for IT support companies. [Learn more about Seraph](https://www.capterra.com/p/135361/Seraph/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## EasyDesk](https://www.capterra.com/p/10031235/EasyDesk/) 0.0 (0) Deliver 3X faster customer support with EasyDesk. Centralize emails, tickets & chat in one simple help desk. \[Get started Free\] [Learn more about EasyDesk](https://www.capterra.com/p/10031235/EasyDesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CDESK](https://www.capterra.com/p/268619/CDESK/) 0.0 (0) Helpdesk and service desk, designed to digitize business processes, with ticketing, customer contact, SLA's, SLO's and work registry. [Learn more about CDESK](https://www.capterra.com/p/268619/CDESK/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## iiQ Ticketing](https://www.capterra.com/p/10020614/iiQ-Ticketing/) 0.0 (0) iiQ Ticketing is a help desk software that allows K-12 schools to create, manage, and analyze IT support tickets. [Learn more about iiQ Ticketing](https://www.capterra.com/p/10020614/iiQ-Ticketing/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## HelpLane](https://www.capterra.com/p/10034339/HelpLane/) 0.0 (0) HelpLane is a customer support software that provides a unified inbox, automation, and self-service tools for personalized assistance. [Learn more about HelpLane](https://www.capterra.com/p/10034339/HelpLane/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Ariglad](https://www.capterra.com/p/10009342/Ariglad/) 0.0 (0) Ariglad auto updates your internal and external knowledge base by analyzing your support tickets.  [Learn more about Ariglad](https://www.capterra.com/p/10009342/Ariglad/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Issuebear](https://www.capterra.com/p/10023566/Issuebear/) 0.0 (0) Issuebear is the B2B service desk simplified. Learn more about your clients and provide better support. No complex training required. [Learn more about Issuebear](https://www.capterra.com/p/10023566/Issuebear/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Uniphore](https://www.capterra.com/p/180755/Uniphore/) 0.0 (0) Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. [Learn more about Uniphore](https://www.capterra.com/p/180755/Uniphore/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## CloudOffix](https://www.capterra.com/p/236858/CloudOffix/) 0.0 (0) Fully customizable, Cloud-based CRM software consisting of Sales, Marketing, Project management, HR, Helpdesk, Invoicing Clouds. [Learn more about CloudOffix](https://www.capterra.com/p/236858/CloudOffix/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Serviceware Processes](https://www.capterra.com/p/204937/serviceware-processes/) 0.0 (0) Serviceware Processes is a flexible, AI-driven ITSM engine for IT Service and Enterprise Service Management [Learn more about Serviceware Processes](https://www.capterra.com/p/204937/serviceware-processes/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Helpy](https://www.capterra.com/p/149741/Helpy/) 0.0 (0) A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities. [Learn more about Helpy](https://www.capterra.com/p/149741/Helpy/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## USU IT Service Management](https://www.capterra.com/p/143289/USU-Valuemation-ITSDM/) 0.0 (0) USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need. [Learn more about USU IT Service Management](https://www.capterra.com/p/143289/USU-Valuemation-ITSDM/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Agent Co-Pilot](https://www.capterra.com/p/10031789/Agent-Co-Pilot/) 0.0 (0) Agent Co-Pilot is an AI assistance software that enhances service desk agent productivity while reducing resolution times. [Learn more about Agent Co-Pilot](https://www.capterra.com/p/10031789/Agent-Co-Pilot/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Gaspar AI](https://www.capterra.com/p/10028323/Gaspar-AI/) 0.0 (0) Gaspar AI is a cloud-based help desk solution that allows businesses to automate tasks and resolve common issues for employees. [Learn more about Gaspar AI](https://www.capterra.com/p/10028323/Gaspar-AI/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## etrack1](https://www.capterra.com/p/10014082/etrack1/) 0.0 (0) GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more. [Learn more about etrack1](https://www.capterra.com/p/10014082/etrack1/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Imaradesk](https://www.capterra.com/p/10042485/Imaradesk/) 0.0 (0) Imaradesk is a help desk software that streamlines tickets, automates workflows, and unifies customer conversations across channels. [Learn more about Imaradesk](https://www.capterra.com/p/10042485/Imaradesk/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management [## Deskoala](https://www.capterra.com/p/216587/Deskoala/) 0.0 (0) Deskoala is a help desk and ticketing software to manage all customer assistance requests coming from different channels. [Learn more about Deskoala](https://www.capterra.com/p/216587/Deskoala/) Help Desk features reviewers most value Access Controls/Permissions Alerts/Escalation Automated Routing Multi-Channel Communication Prioritization Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Page 9 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (396) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)