Agiloft vs ShareNet Platform

Starting Price

$65.00/month/user

$50.00/month/user

Best For

Focused on mid to large companies that need robust automation, Agiloft provides deep and rapid customization that easily adapts to serve a wide range of vertical industries.

Small to medium business, anyone who has something they need to track.

Rating


4.8 / 5
(27)
Read All Reviews

4.2 / 5
(14)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately."

  • "Ease of use and accommodations for the purpose it serves."


4.2 / 5


Customer Support


4.8 / 5


  • "PROS: Agiloft especially excels at scalable customization, fair pricing and customer service."

  • "The customer support is second to none when we have a need to modify or simply ask a question."


4.5 / 5


Features & Functionality


4.7 / 5


  • "Be sure that the system can meet your functionality requirements by doing a test implementation."

  • "CONS: With so many possibilities for customization comes a number of decisions that need to be made."


4.7 / 5


Value for Money


4.8 / 5



4 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 168559 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Agiloft vs ShareNet Platform

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