elevio vs Agiloft

Starting Price

$79.00/month

$65.00/month/user

Best For

From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads.

Focused on mid to large companies that need robust automation, Agiloft provides deep and rapid customization that easily adapts to serve a wide range of vertical industries.

Rating


4.7 / 5
(26)
Read All Reviews

4.8 / 5
(27)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.7 / 5


  • "Overall an easy to use software that delivers value from the second it is implemented."

  • "Very easy to use, modern, disponibility of the support."


4.6 / 5


  • "Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately."

  • "Ease of use and accommodations for the purpose it serves."

Customer Support


4.8 / 5



4.8 / 5


  • "PROS: Agiloft especially excels at scalable customization, fair pricing and customer service."

  • "The customer support is second to none when we have a need to modify or simply ask a question."

Features & Functionality


4.4 / 5


  • "Easy to implement in-app widget that delivers quick value to a support organisation."

  • "Frequent improvements and added functionality. Enables quick turnaround on document creation."


4.7 / 5


  • "Be sure that the system can meet your functionality requirements by doing a test implementation."

  • "CONS: With so many possibilities for customization comes a number of decisions that need to be made."

Value for Money


4.7 / 5



4.8 / 5


Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • check Document Storage
  • close Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 177743 thumb
View 1 screenshot 168559 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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elevio vs Agiloft

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