Starting Price

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

Not provided by vendor

Rating

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use

• "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."


• "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."

• Not enough reviews

Customer Support

• "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."


• "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."

• Not enough reviews

Features & Functionality

• "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."


• "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."

• Not enough reviews

Value for Money

• "The cost is great and the navigation is simple."


• "It is very user friendly and can be customized easily. It is available in low cost."

• Not enough reviews

Product Features

• check Alerts / Escalation
• check Automated Routing
• check Customizable Branding
• check Document Storage
• check Email Integration
• check Interaction Tracking
• close IT Asset Management
• check Knowledge Base Management
• check Multi-Channel Communication
• check Network Monitoring
• check Real-time Chat
• check Self Service Portal
• check Service Level Agreement (SLA) Management
• check Ticket Management

• check Alerts / Escalation
• check Automated Routing
• check Customizable Branding
• check Document Storage
• check Email Integration
• check Interaction Tracking
• check IT Asset Management
• check Knowledge Base Management
• check Multi-Channel Communication
• check Network Monitoring
• close Real-time Chat
• check Self Service Portal
• check Service Level Agreement (SLA) Management
• check Ticket Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation