LiveAgent vs Web Help Desk

Awards

Starting Price

$15.00/month/user

$695.00/one-time/user

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

Rating


4.7 / 5
(712)
Read All Reviews

4.2 / 5
(106)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.5 / 5

4.1 / 5

Customer Support


4.7 / 5

4.1 / 5

Features & Functionality


4.5 / 5

3.9 / 5

Value for Money


4.6 / 5

4.1 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 142696 thumb
View 3 screenshots 128199 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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LiveAgent vs Web Help Desk

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