Spiceworks IT Help Desk vs WonderDesk

Awards

Starting Price

$0.01/one-time

$499.00

Best For

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

For companies that want to streamline customer support, WonderDesk is a web-based platform that simplifies the customer service process. The focus of WonderDesk is customer tracking.

Rating


4.4 / 5
(461)
Read All Reviews
(0)

Ideal number of Users

1 - 99

Not provided by vendor

Ease of Use


4.3 / 5

Customer Support


4.2 / 5

Features & Functionality


4.2 / 5

Value for Money


4.6 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 21382 thumb
View 1 screenshot 22604 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Spiceworks IT Help Desk vs WonderDesk

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