Spiceworks IT Help Desk vs Waterfield Customer Experience Platform

Awards

Starting Price

$0.01/one-time

Not provided by vendor

Best For

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Not provided by vendor

Rating


4.5 / 5
(461)
Read All Reviews
(0)

Ideal number of Users

1 - 99

Not provided by vendor

Ease of Use


4.5 / 5

Customer Support


4 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
Not provided by vendor

Screenshots

View 3 screenshots 21382 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of Waterfield Customer Experience Platform vs Spiceworks IT Help Desk

Spiceworks IT Help Desk vs Waterfield Customer Experience Platform

Share

share Share Your Comparison of Waterfield Customer Experience Platform vs Spiceworks IT Help Desk