Alloy Navigator vs Total Support HelpDesk

Awards

Starting Price

$19.00/month/user

$395.00/one-time/user

Best For

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

companies that offer customer service and need call and email tracking and helpdesk software.

Ideal number of Users

1 - 1000+

1 - 999

Rating


4.5 / 5
(39)
Read All Reviews

4.3 / 5
(25)
Read All Reviews

Ease of Use


4.1 / 5


  • "This software is very easy to use. It keeps track of all our work tickets and inventory very well."

  • "Alloy user portal and technician portals are easy to use. Runs quickly and smoothly."


4.3 / 5


Customer Support


4.7 / 5


  • "Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product."

  • "Customer support tracking, Purchasing, Client Portal."


4.2 / 5


  • "This allows us to aggregate the entire time spend on a help desk event instead of having multiple entries like we used to have."

  • "The TeleSupport HelpDesk is the best I've seen and over the years has proven to be a fundamental part of our business and our customer relations."

Features & Functionality


4.4 / 5


  • "Brings useful information quickly to your screen."

  • "It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information."


4.2 / 5


  • "Tele-Support HelpDesk helps me track software customizations I make for our customers."

  • "Instead of spending hours or days reading through the admin guide, I was up and running and creating my own inquiries with Act! the same day."

Value for Money


4.4 / 5



4.2 / 5


Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 187276 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Alloy Navigator vs Total Support HelpDesk

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Total Support HelpDesk vs Alloy Navigator