Alloy Navigator vs Mojo Helpdesk

Awards

Starting Price

$19.00/month/user

$29.00/month/user

Best For

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.

Rating


4.5 / 5
(39)
Read All Reviews

4.5 / 5
(67)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "This software is very easy to use. It keeps track of all our work tickets and inventory very well."

  • "Alloy user portal and technician portals are easy to use. Runs quickly and smoothly."


4.4 / 5


  • "Great program that is easy to use and pulls great and reliable information."

  • "Simple, easy to use solution that meets all of our needs."

Customer Support


4.7 / 5


  • "Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product."

  • "Customer support tracking, Purchasing, Client Portal."


4.5 / 5


  • "Love the helpdesk, we've been using it for over 4 years and our customers love it."

  • "Mojo Helpdesk is great for creating and tracking tickets."

Features & Functionality


4.4 / 5


  • "Brings useful information quickly to your screen."

  • "It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information."


4.2 / 5


  • "Site is easy to navigate and keeps tickets manageable."

  • "Quick set up and configuration, easy to use, well received by staff."

Value for Money


4.4 / 5



4.7 / 5


  • "I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk."

  • "Take a look at Montastic as well - simple, inexpensive monitoring of web servers."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 191623 thumb
View 5 screenshots 190435 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Alloy Navigator vs Mojo Helpdesk

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