askSpoke vs Alloy Navigator

Awards

Starting Price

$4.00/month/user

$19.00/month/user

Best For

askSpoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Ideal number of Users

100 - 1000+

1 - 1000+

Rating


4.8 / 5
(33)
Read All Reviews

4.5 / 5
(39)
Read All Reviews

Ease of Use


4.7 / 5


  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."

  • "Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions."


4.1 / 5


  • "This software is very easy to use. It keeps track of all our work tickets and inventory very well."

  • "Alloy user portal and technician portals are easy to use. Runs quickly and smoothly."

Customer Support


5 / 5


  • "Spoke has changed the way I triage and respond to help desk tickets."

  • "We use it for not only our IT team but for internal sales and customer support questions as well."


4.7 / 5


  • "Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product."

  • "Customer support tracking, Purchasing, Client Portal."

Features & Functionality


4.3 / 5


  • "I love how intuitive the platform is to use. It takes little to no training and it learns the material so quickly."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."


4.4 / 5


  • "Brings useful information quickly to your screen."

  • "It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information."

Value for Money


4.8 / 5



4.4 / 5


Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 205918 thumb
View 5 screenshots 187276 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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askSpoke vs Alloy Navigator

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Alloy Navigator vs askSpoke